Transformation

OPINION: Design thinking should be life-centric…

Posted: 02/28/2017 - 08:20

As the drone flew over the factory in North Carolina and captured pictures and videos both inside and outside the factory, little did the company whose factory was being photographed realise that their practices would be questioned. Here is a factory that processes pig meat. The way the factory is designed is to optimise the number of pigs and the weight of these in order to get maximum production out of it. So, what is wrong with all this?

The future of outsourcing: through 2017 and beyond

Posted: 02/07/2017 - 10:00

This year will see the BPO industry transform itself in a multitude of ways, meaning that businesses must adapt or face the prospect of falling behind their competitors. With a month of 2017 already behind us, what can we expect to come to the sector over the course of the rest of the year – and beyond - in terms of new services and advances in the technology at the heart of the industry?

Q&A: Raleen Gagnon, ManpowerGroup Solutions

Posted: 01/20/2017 - 03:19

Outsource got together with Raleen at last October's SIG Summit in Carlsbad, California, to hear about some of the key developments in the global labour market - and how procurement departments need to refine their approach to procuring people...


Outsource: Raleen, let’s begin with an introduction… Can you tell our readers what you do at ManpowerGroup?

Digital strategies without the hype: fundamentals for effective implementation

Posted: 01/20/2017 - 00:42

Undoubtedly, digital has huge potential: to fundamentally transform the business operating model; to unlock the “impossible challenge”; to greatly accelerate change; and to intimately connect a company to its customers in real time. However, digital can also expose a company’s inner contradictions, reveal hidden pockets of poor performance, and even lead to perceived core capabilities being seen as critical weaknesses.

Black swans - and the price we're paying today

Posted: 01/17/2017 - 00:20

The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies; business-aligned, people-centric, and bottom-line focused; intrinsically able to deliver on all promises made. As with any journey, bumps and roadblocks are expected. Navigating them painstakingly has created heroes of many an organisation, spilling over benefits into the developing world, and capital markets.

Regulating outsourcing creates surprising vendor opportunities

Posted: 01/04/2017 - 08:42

During the election, Donald Trump said that he would stop work from leaving America, and would tax offshored products at 35%. Weeks before Trump is sworn in as President of the United States, he is hard at work wheeling and dealing with American corporations. Will these deals tell us about the “Trump Plan” for outsourcing? Let's dive right in and see!

What is wrong with outsourcing and how can you correct it?

Posted: 12/07/2016 - 21:17

In this day and age, there is no organisation that does not require outsourcing governance as a part of its operations. It could be critical or a support function, but outsource they all do. 

What is intended to be a seamless transition of work and, in some case, part responsibility, in fact, becomes fraught with challenges. What should’ve been an easing of the load for the outsourcing organisation becomes a point of stress and could even lead to lower productivity because of duplication of effort or lack of harmony.

IT outsourcing is being transformed, but do the outsourcers understand?

Posted: 12/07/2016 - 00:28

The Register likes to put the boot in when they comment on IT stories, so it was no surprise to see a recent feature about Fujitsu in which The Register summarised that Fujitsu needs to "get a move on" if they are going to transform their business to meet the expectations of customers today.

Live Wires #10: Climbing the RPA learning curve

Posted: 12/03/2016 - 07:08

Thus far our quest for robotic process automation (RPA) enlightenment has focused on some of the personalities building this emerging industry – from software providers, outsourcers and implementers. Alex Nield is Head of Solution Design for Business Services at Direct Line Group (DLG), and he represents the most important constituency in RPA-land: the small but growing cadre of ‘RPA buyers’. These are the organisations that have actually turned to RPA to transform the efficiency and effectiveness of their operations. It is time for Live Wires to get real.

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