Process-Specific

Aug 11, 2018    0
In recent years, the art and science of the Service Level Agreement (SLA) has evolved from monitoring metrics around systems and applications to a focus on business outcomes and business performance...
Aug 10, 2018    0
In the first half of this series, we covered the importance of collecting crucial information regarding your software spend, user details and requirements. The next step in the process is analyzing...
Aug 04, 2018    0
Operational Assessments Guiding Principles Corporate Real Estate Services organizations face increased demand for workplace optimization strategies that improve both the effectiveness and...
Aug 03, 2018    0
There’s outsourcing and then there’s strategic outsourcing. The distinction between the two seems obvious today but professors James Brian Quinn and Frederick G. Hilmer did groundbreaking...
Jul 25, 2018    0
Enterprise or GBS model? Where on the RPA journey? Biggest challenges? More knowledge-based work? The SSON Analytics Live Polling at the SSOW 2017 among conference attendees brought some interesting...
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