Service Provider Management

Partners or pawns? (Part 2)

Posted: 07/25/2016 - 23:38

(To read the first part of this article, click here.)

Almost a week had passed since my meeting with Jeanette and her team, and I was still reeling from the conversation. It was just so hard to comprehend how a large company can afford to alienate its supplier community. Just as I was about to hit replay on the entire situation, the phone rang.

“Good morning,” I said.

“Hey there, Dean. It’s Tino. How have you been?”

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