General Outsourcing

Jun 02, 2018    0
In 1990, two business academics, C.K. Prahalad and Gary Hamel, teamed to write one of the Harvard Business Review’s most influential articles on the nature of the modern...
Adjusting to IT Outsourcing is a process.
May 25, 2018    0
The last few years have triggered dramatic changes in the way IT outsourcing arrangements have been made by enterprises. As expected, some of the changes are taking time before they become center...
Turning to a third party to handle customer calls may lower costs and drive new efficiencies, it has its fair share of risks.
May 11, 2018    0
Customer service is one of the most frequently outsourced business functions, with outsourced contact centers accounting for approximately 25 percent of the global contact...
Five common misunderstandings for companies as they set out on their journey for the first time.
Apr 28, 2018    0
Outsourcing or nearshoring IT experts can be commonplace for some companies. These companies will likely understand both the business and technical benefits that outsourcing teams can bring to a...
Apr 27, 2018    0
Mary Lacity’s and Leslie Willcocks’ joint research in progressive outsourcing approaches has helped companies navigating modern outsourcing for over two decades. Lacity, Curators...
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