Sudhir Agarwal
Sudhir Agarwal is the Founder and Chief Executive Officer of Everise as well as sits on the board of directors, where he brings more than two decades of corporate leadership and management experience to the company. His areas of expertise include operations, migrations, client management, business development and corporate mergers. With a vision to create a USD$1 billion customer experience transformation company to disrupt the BPO industry, Sudhir is responsible for leading and expanding the global business strategy and operations.
From this author
Customer and product support has to evolve in the wake of the COVID-19 crisis. In Southeast Asia alone, the pandemic has caused a permanent spurt in digital adoption, with more than 1 in 3 consumers being new to digital services, of which 90% intend to continue their newfound habits post-pandemic, according to Bain & Company. As more people...
From Asia to America and beyond, the Business Process Outsourcing (BPO) industry has been hit hard by the COVID-19 pandemic.
The industry saw a double-digit decline in managed services in the second quarter of this year, with total global spending down 16%. A Deloitte poll conducted in April 2020 showed that...