Global

Service Level Management in the Digital Age

Posted: 08/11/2018 - 00:55
In recent years, the art and science of the Service Level Agreement (SLA) has evolved from monitoring metrics around systems and applications to a focus on business outcomes and business performance. Rather than measuring server uptime or network availability, customers want insight into how efficiently they’re shipping orders and executing transactions. 
 

Software Negotiations: Stakeholder Alignment and Leading the Negotiation

Posted: 08/10/2018 - 23:39
In the first half of this series, we covered the importance of collecting crucial information regarding your software spend, user details and requirements. The next step in the process is analyzing the data to understand the available next steps and points of negotiation. But, before you head into negotiations with your respective vendors and break out the pen and paper to finalize the contract, be sure you’re aligned with your stakeholders.

The 5 Advantages of Outsourcing for Effective Global Payroll

Posted: 08/03/2018 - 04:55
The world is more global and digitalised than ever before. As organisations expand globally, business leaders must consider the logistics of payroll and the changes that will need to take place—including mobility, flexibility and the use of technology. Expanding internationally can bring various challenges to HR and payroll departments, as each region has tailored laws and regulations regarding payroll, and there is a large difference between the amount of technology employees use in their personal lives and their work lives. 
 

Quinn and Hilmer: The Approach to Strategic Outsourcing

Posted: 08/03/2018 - 04:25
There’s outsourcing and then there’s strategic outsourcing. The distinction between the two seems obvious today but professors James Brian Quinn and Frederick G. Hilmer did groundbreaking work that identified and evaluated the core competencies that go into strategic outsourcing decisions in the early 1990s. Their findings are still practical today almost 20 years later. 
 

FSSC Expert Interviews eBook

Posted: 08/01/2018 - 00:00

In an interview with the Global process expert source-to-pay at Clariant SE and the Head of Global Shared Services Finance & Accounting Senior Vice President at Heraeus Holding GmbH, SSON collected some interesting insights about employees involved in change processes and the centralization of functions. Read all German language questions and answers here for free: http://bit.ly/SSOW-FSSC-Interviews

A Hypocrite by any Other Name: Why Older People Should Stop Dissing Millennial Workers

Posted: 07/27/2018 - 23:57
The millennial workforce don't live up to their poor reputation.

 

It’s always struck me as a somewhat interesting paradox that despite the fact that age, like race or gender, is a “protected class” when it comes to workplace discrimination, we continue to talk about “millennials” in offensive ways that are a blatent compliance violation.

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