Brad is a managing director with Deloitte Consulting LLP and has more than 20 years experience leading clients in their business transformation efforts. He has extensive experience with the strategy, design, implementation, and improvement of multi-functional shared services and global business services (GBS) organizations. He has led and managed multiple transformations with experience across functions including Finance, HR, Revenue Cycle, and Supply Chain. For the past few years, Brad's work has focused on the identification, design, and implementation of automation (RPA) at healthcare provider clients.
From this author
The COVID-19 pandemic made an already challenging marketplace even more complicated, forcing businesses to seek out value in every corner of their operations—including in their extended networks. As a result, Global Business Service (GBS) organizations are increasingly investing in new capabilities, demonstrating to parent organizations their ability to improve business outcomes as a true strategic partner.
To thrive in this uncertainty, GBS organizations should prioritize...