Offshoring
As the world continues to shrink and the global supply chain grows, it’s not enough to invest minimally in your international relationships—it means truly understanding the people and...
As technology advances in this digital age, with exciting developments coming thick and fast, many associate the forefront of innovation with Silicon Valley and the tech giants that dominate the...
In the current marketplace, there is simply no way around a multishore contact center delivery model. The reality is that with unemployment rates in key demand markets at near-record...
To understand the future, it often helps to examine the past. The past may not have all our answers, but we often find useful models that can be repurposed in new ways. Turn back the clock one...
Almost every week in the last few months someone has asked me about the general mood on the streets of Bangalore. What are the IT professionals in the Silicon Valley of East making of the changes in...
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