Project Outsourcing
Most everyone relies on daily performance indicators to measure the quality of tools and assets, from large-scale business KPIs such as monthly foot traffic to the personal performance results like...
Since the onset of the pandemic, many office workers have spent more time working from home. In the BPO sector, this has meant finding workable, advanced technological solutions for our agents,...
It surprised me when I first came into the procurement world that not everybody knew what a taxonomy was, I even had someone confuse it with taxidermy! I thought it was used in all procurement...
Because of the vulnerabilities that the pandemic has laid bare, many companies are re-thinking their sourcing strategies. While these issues have been most apparent in goods produced overseas,...
Customer and product support has to evolve in the wake of the COVID-19 crisis. In Southeast Asia alone, the pandemic has caused a permanent spurt in digital adoption, with more than 1 in 3 consumers...
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