Christopher Stancombe is Capgemini’s COO for Business Services, a unit created in January 2016, which combines Capgemini’s BPO organisation and IGATE’s Integrated Technology and Operations Solution (ITOPs) business. Christopher has been with Capgemini BPO since 2005. Until 2015, he was CEO of the BPO business unit after being Head of Operations, with responsibility for all of the service delivery to Capgemini’s clients on a global basis and the development of service offerings in BPO. He has been instrumental in the growth of the BPO organisation and has successfully established Capgemini as a worldwide leader in Finance and Accounting Outsourcing.
Before joining Capgemini, Christopher worked for GIBB, an international engineering consultancy business, where he occupied a number of senior board positions, including those of CFO and COO, responsible for 1,500 employees in over 40 locations. Christopher earned a MA in Geological Science from the University of Cambridge, and subsequently a MSc in Exploration Geophysics from Imperial College, London. He is a Fellow of the Institute of Chartered Accountants in England and Wales.
From this author
Throughout the last ten years of my career as part of Capgemini’s BPO unit I have seen digital innovation transform our personal lives exponentially in terms of smartphones, streaming services and access to real-time information updates. The natural consequence is that we now expect the same level of responsiveness, quality and dynamic interaction in our professional lives as we’ve become accustomed to outside of work. This has resulted in a plethora of changes in terms of what...