David Paulding

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David Paulding is Regional Sales Director UK, Middle East & Africa at Interactive Intelligence. He has over 20 years of experience in helping organisations to implement positive changes to the way they service their customers, whilst driving business growth. He has been working with some of the world’s largest brands across multiple sectors including Financial Services, Retail, Outsourcing and Technology, which has provided him with unique insights into the challenges organisations face today.


From this author

May 09, 2016    0

Forty-seven years ago, J.C.R. Licklider had a vision that the entire world could be connected through an “intergalactic computer network”, allowing users to access programs and data from any site, from anywhere and at any time. Today, this vision has evolved into a reality, and echoes similarities to what we call “cloud computing.”

Cloud computing is a massively growing market, particularly among contact centres. In fact, the cloud-based contact centre market...