Grace Lau

About:

Grace Lau is the Director of Growth Content at Dialpad, an AI-powered cloud communication platform for better and easier team collaboration using Dialpad's guide to business enterprise transformation. She has over 10 years of experience in content writing and strategy. Currently, she is responsible for leading branded and editorial content strategies, partnering with SEO and Ops teams to build and nurture content. Grace has also written for other domains such as Codemotion and Bplans.

Grace Lau is the Director of Growth Content at Dialpad, an AI-powered cloud communication platform for better and easier team collaboration using Dialpad's guide to call center staffing. She has over 10 years of experience in content writing and strategy. Currently, she is responsible for leading branded and editorial content strategies, partnering with SEO and Ops teams to build and nurture content. Grace has also written for other domains such as Causeartist and DivvyHQ.

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Dialpad

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Mar 02, 2023 0

3 Challenges & Solutions That Come With Supply Chain Talent Retention

Turnover is a growing problem in many industries and more so in supply chain sectors than most. So, why do employees leave jobs that they're good at? And what can be done to make them stay?

It’s not always clear what supply chain talent wants from their career. It's hard for employers to know whether to raise salaries or better equip the office with the best call center...

Feb 10, 2023 0

The Art of Negotiation: Time-Tested Strategies For a Successful Supplier Negotiation

Put simply, supplier negotiation is the process of coming to mutually acceptable terms between the procurer (buyer) and the vendor (seller).

As we can see from the chart below, the negotiation stands at the center of the procurement process, beginning by first planning business requirements, then clarifying this with the supplier, and finally, assessing performance and results.

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Grace Lau

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