Paul Singer

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Paul Singer is a director for Pace Harmon, an outsourcing advisory and business transformation firm providing guidance on complex transactions, process and operational optimisation, and provider governance.

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Mar 07, 2017    0

Congratulations! It’s been three years since you decided to outsource accounts payable. Or, accounts receivable, or customer care, or payroll, or HR, or procurement, or any one of a dozen business process functions typically outsourced, in part or in full. You’ve finally stabilised operations, established consistent market standard processes, addressed the fears from the field, started realising those projected savings, and convinced IT that it is possible to improve response...