Peter heads Colley Enterprises Ltd, an advisory company providing expertise to outsourcing clients and vendors. He specialises in quality assurance and risk management, improving commercial processes and troubleshooting problematic contracts.
From this author
Something seems to be fundamentally broken in the outsourcing world. The C-suite is not happy with their legacy service providers and 77% want a change, as demonstrated by HFS Research, while lower down the organisation only 27% of middle management agrees with the C-suite and wish to see any change in the service provider. So, how do we explain such an apparent large disparity between the C-suite and...