Peter Iannone

At the end of a contract term, buyers of outsourced services have several options. They can renew the agreement and sign on for more of the same, renegotiate terms, seek a new partner through a re-bid or take services back in-house.

Given the pace of technology change and the ferocity of market competition, these choices are becoming increasing complex. Standing pat and signing on for more of the same ensures falling behind market leaders. An aggressive all-in move to a new...