Roger is CEO of Limitless, the company transforming customer service forever by combining gig-work and artificial intelligence to deliver amazing customer experiences.
From this author
Jul 10, 2020 0
Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in services outsourcing, Covid-19 has caused a monumental shift from cost being the critical point, to risk management and quality as the metrics and measures that now matter most. Call centers have had a particularly tough time of things; the actions that many of them have taken have been admirable, but...