Sarah Baxter is account director for transport at Interserve. Sarah leads a team of 1,400 to self-deliver facilities management services to one of London’s busiest transport providers. Starting in the facilities management sector more than 20 years ago, Sarah has been responsible for both single and integrated service delivery across London and the south-east.
From this author
Across all sectors of the UK economy, consumer-facing businesses are finding themselves caught between a rock and a hard place. On the one hand, consumer expectations are inexorably rising; driven ever higher by rapidly evolving technologies and an ‘at your fingertips’ service culture. At the same time, however, the hangover of the recession together with competitive markets means businesses continue to squeeze more out of fixed (or more likely, reduced) budgets. The transport...