Tim Deeson is co-founder of GreenShoot Labs, the chatbot and applied AI agency. He has been helping clients innovate with emerging technology since 2001 when he founded Deeson, a leading UK digital agency and early open source advocate.
He works with clients to help them drive strategic use of digital services in their organisation, considering the people, process and technology impacts.
He has led a range of implementation initiatives including a secure research Government system for UK social workers, web platforms for BBC Worldwide and digital voting for BRIT Awards.
From this author
Jun 06, 2019 0
In today’s age of instant expected gratification for customers, the ability to serve users more quickly and solve their problem the first time is highly valuable. So automating some of your support functions has obvious benefits. It allows you to improve quality and resolution times by standardising support processes and making them available 24/7. This, in turn, translates to better end-user experiences and overall increased...