Yoni Epstein has over 17 years experience managing contact center services. He knew the nearshore industry was ripe for change when he took a leap of faith and launched itelbpo in 2012. itelbpo started in Jamaica with 7 employees, and in just 7 short years, the company has become the region’s largest homegrown BPO with operations across 4 countries and 1,700+ employees. He believes in the tenet that “happy employees equal happy customers,” and he
Has created a corporate culture and work spaces designed to achieve this aim. By disrupting the status quo, Yoni is on a mission to help modernize the BPO industry, while also ensuring itelbpo is an employer of choice.