Chatbots

How to Increase Sales and Loyalty with Omnichannel Payments

Posted: 08/24/2019 - 02:42
Once upon a time, call centers only needed to support one channel: the telephone. Fast forward to today and customers have many more channels to engage with an organization, from phone to email, websites, web chat, social media platforms, SMS and more. Call centers and customer service representatives (CSRs) within an organization are often expected to support all these engagement channels, and consumers expect a seamless customer experience no matter which they use.  

Cognitive Automation: The Next Panacea or Evil Job Bandit?

Posted: 07/16/2019 - 00:37
While it’s impossible to predict exactly what the future holds as more enterprises and service providers adopt cognitive automation to improve many of their manual processes, reading the tea leaves—or better yet—looking at actual early use cases suggests it’s both: job thievery and, if not a panacea, some fairly drastic improvements in efficiency and quality results. 
 

Why Nearshoring and AI Go Hand-in-Hand

Posted: 07/11/2019 - 04:49
There’s growing momentum for Artificial Intelligence (AI) across a variety of industries, ranging from financial services and healthcare to manufacturing and environmental initiatives. It’s no wonder, given the power of AI to find patterns in vast amounts of data faster than humans ever could and to predict outcomes and behaviors. 
 
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