As a business leader you get 360s, so why doesn’t the business you lead?
Individually, you benefit from 360s exposing blind spots and unintended consequences of your “default” way-of-being. Your company has blind spots and default ways-of-being, too…and they undermine the success of critical relationships with outsourcing providers, product and channel partners, and anchor customers – the vital “360” space around your company.
In this episode of the Sourcing Industry Landscape, Dawn Tiura interviews Jeff Amsel. Jeff Amsel began his career in accounting, earned an MBA in marketing and then was recruited to work with procurement teams. With experience working as both a consultant and within corporate consulting companies, he has a unique understanding of the needs of clients, especially when it comes to alignment with C-Suite stakeholders.
Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of the two for the design of retained and sourced IT operations. The implications for service contracts are profound and largely un-tested.
The transition period of bringing a new provider into an environment is critical to the success of an outsourcing initiative. An effective transition sets the stage for a long-term partnership, while a poorly managed one can damage the relationship beyond repair.