Digital Transformation

Call Center Outsourcing – An Emerging Option for Smaller Enterprises

Posted: 07/04/2019 - 01:39
Digital transformation involves the implementation of advanced technology and fundamental organizational change. Ultimately, though, it’s all about the customer. From mobile apps for secure payment to fun experiences in retail spaces, businesses seek to leverage innovation to identify and engage customers, to gain insight into preferences and habits and to make every interaction positive and impressionable.   
 

The Ghosts that Haunt Digital Transformation

Posted: 03/13/2019 - 03:11
Organizations are increasingly focused on “digital transformation.” They want to redefine business models, create new ways of engaging with customers and drive significant gains in operational efficiency. To achieve these aims, leaders seek to leverage capabilities that include intelligent automation, data analytics, cloud deployment and Agile methodologies.
 

Patterns of Innovation in Business and Biotechnology

Posted: 02/08/2019 - 04:13
In the past few years, six decades after Francis Crick and James Watson discovered the chemical structure of DNA, scientists have developed CRISPR technologies that prevent disease by pinpointing unhealthy genetic sequences and replacing them with healthy ones. These technologies locate and repair errant mutations to the lengthy, repeating patterns of genetic code that form DNA’s double helix. In so doing, they cure disease.

How Artificial Intelligence is Transforming Business

Posted: 02/02/2019 - 05:32
Artificial Intelligence (AI), is a much used and abused term, potentially at the top of its hype cycle.  In one of her recent speeches Theresa May identified AI as a major growth area for British businesses and Juniper research estimated that AI will save businesses $8 billion a year by 2020. AI is predicted to disrupt business and procurement over the next five years through the use of robotic process automation, machine learning and cognitive procurement. 

Network Challenges in a World of Digital Transformation

Posted: 08/20/2018 - 06:49
Digital Transformation
Ask 10 people “What is digital transformation?” and you are likely to get 10 different answers ranging from smartphones to artificial intelligence to the Internet of Things (IoT). No matter how you define it, the digital transformation is here and it is having a significant impact on every organization and its networking requirements.
 

Go digital to build customer trust

Posted: 08/19/2016 - 20:11

Consumers are becoming both more loyal and trusting of their banks and insurers according to a survey of 3,000 consumers in Germany, Spain and the UK. The research, titled Youbiquity Finance 3, is the latest in the BT- and Avaya-supported series begun in 2012. It finds that the increasing use of technology is coinciding with improved relations between consumers and banks and insurance companies.

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