Outsourcing

Prahalad and Hamel: Corporations and the Core Competency Concept

Posted: 07/31/2020 - 03:12
A core competency is the combination of resources and skills that distinguish a firm in the marketplace.

In 1990, two business academics, C.K. Prahalad and Gary Hamel, teamed to write one of the Harvard Business Review's most influential articles on the nature of the modern firm and, by extension, outsourcing. They introduced the concept of core competence, which they called the “most powerful way to prevail” in global commerce.

What Will Customer Service Outsourcing Look Like in the New Normal?

Posted: 07/10/2020 - 05:29
Business Outsourcing

Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in services outsourcing, Covid-19 has caused a monumental shift from cost being the critical point, to risk management and quality as the metrics and measures that now matter most. Call centers have had a particularly tough time of things; the actions that many of them have taken have been admirable, but it’s becoming clearer that long-term change has accelerated to the short term.

Logistics Outsourcing Explained: Defining the 3PL, 4PL and 5PL Models

Posted: 07/08/2020 - 05:21
Logistics Outsourcing

Cloud-based platforms and globalization have pushed supply chains to new limits and capabilities, creating many new business opportunities for those who can manage the growing complexity.

Outsourcing is becoming a common way companies handle these changes and needs, but it can be confusing, especially when new industry terms crop up with little explanation. So, we're looking at three common logistics outsourcing models to explain what they are and what they can do for your business: the 3PL, 4PL and 5PL.

Look Before You Leap: How to Evaluate Your Outsourcing Options

Posted: 02/24/2020 - 03:00
Business Outsourcing

Outsourcing can improve efficiency while increasing the capacity and resources available to your in-house staff. The choice to outsource core business processes, though, deserves careful consideration. A strategic approach to outsourcing can help your company:

  • Eliminate chokepoints
  • Fill skill gaps
  • Improve process efficiency
  • Save money

However, it’s not always obvious which responsibilities you can hand off without disrupting your business operations.

Lessons Learned in Managing Security Risk when Outsourcing Services

Posted: 10/14/2019 - 00:54
It seems that I have reached a point in my career where I have to acknowledge that I am not one of the young guys anymore. As I support my customers and assess the state of their Risk Management capabilities, I continue to find that I rarely see issues that I have not seen before. I guess that is the benefit of having worked in this field for a couple of decades. But it is also an indication that the lessons that are being learned in one segment of industry are not becoming common practice in other segments.

Outsource Your CULTURE to Speed Up Digital Transformation

Posted: 09/11/2019 - 02:19
With the pending shortfall and inevitable fact that more and more companies will need to outsource their IT and Finance functions, it’s important to take a look into what is really driving change in digital transformation. The current statistics show that by 2020, the U.K. alone will have a shortfall of 800,000 tech workers and at the same time, 80% of companies will rely on contingent workers.
 

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