How Outsourcing Cuts Costs for Your Business

Posted: 10/26/2020 - 22:58

Author: Emily Clark

Outsourcing provides businesses with easy access to a skilled and low-cost pool of talent. Rather than spend time and money to hire or train full-time employees, many companies hire an outsourced team.

Outsourcing your business processes helps to increase productivity and efficiency while freeing up employees for more meaningful work. From payroll to customer service to advertising, outsourcing is a flexible way to bolster your capacity without increasing costs or headaches.

7 Things to Consider Before Hiring an Outsourcing Provider

Posted: 10/23/2020 - 01:10

Author: Bentley Raynot

For various reasons, software development outsourcing is a smart choice for well-established organizations. It’s a proven option for businesses to achieve their digital transformation goals while minimizing risks and maintaining a cost-savings approach. Today, to outsource software requirements means helping the business gain greater economies of scale as well as focus on its core competencies without spending significant time and money.

The Business Benefits of Process Automation

Posted: 09/22/2020 - 04:26

Author: Ashutosh Agarwal

One of the key things around Intelligent Automation (IA) is to ensure it has a strong business foundation not just in planning, execution and validation but also in assessing and reporting business benefits. While this may seem simple, it’s often not done well in most organizations and leads to a skewed view of business benefits from automating business processes.

How Automation Helps BPO Providers Thrive in All Business Climates

Posted: 09/05/2020 - 01:38

Author: Charlie Newark-French

When turning to automation, it’s essential for BPOs to evaluate their goals so they can select the right technology to accomplish them.

Business process outsourcing saves companies significant time and money, enabling them to focus on their core business activities. And nowhere is this more impactful than in the document processing arena. Billions of pages of documents move between companies, their partners/suppliers and customers each year.

Sourcing Strategies for the New Normal

Posted: 09/04/2020 - 23:38

Author: Todd Seiple

The sourcing roadmap can also help executives define strategies around Artificial Intelligence and digital capabilities, and how innovation initiatives can meet evolving needs.

When the COVID-19 global pandemic struck, businesses faced the task of rapidly shifting office-based employees to remote environments. Today, the primary focus is on managing these makeshift workplace models more efficiently. In the process, long-term initiatives are now on the back burner.

Prahalad and Hamel: Corporations and the Core Competency Concept

Posted: 07/31/2020 - 03:12

Author: Kate Vitasek

A core competency is the combination of resources and skills that distinguish a firm in the marketplace.

In 1990, two business academics, C.K. Prahalad and Gary Hamel, teamed to write one of the Harvard Business Review's most influential articles on the nature of the modern firm and, by extension, outsourcing. They introduced the concept of core competence, which they called the “most powerful way to prevail” in global commerce.

What Will Customer Service Outsourcing Look Like in the New Normal?

Posted: 07/10/2020 - 05:29

Author: Roger Beadle

Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in services outsourcing, Covid-19 has caused a monumental shift from cost being the critical point, to risk management and quality as the metrics and measures that now matter most. Call centers have had a particularly tough time of things; the actions that many of them have taken have been admirable, but it’s becoming clearer that long-term change has accelerated to the short term.

Logistics Outsourcing Explained: Defining the 3PL, 4PL and 5PL Models

Posted: 07/08/2020 - 05:21

Author: Jake Rheude

Cloud-based platforms and globalization have pushed supply chains to new limits and capabilities, creating many new business opportunities for those who can manage the growing complexity.

Outsourcing is becoming a common way companies handle these changes and needs, but it can be confusing, especially when new industry terms crop up with little explanation. So, we're looking at three common logistics outsourcing models to explain what they are and what they can do for your business: the 3PL, 4PL and 5PL.