Outsourcing

7 Reasons Why India and Southeast Asia are Promising Sourcing Alternatives to China

Posted: 08/08/2022 - 09:00
Author: Aditi Pany
Buyers can no longer depend on just one country for all their sourcing needs.

The south and southeast regions of Asia comprising nearly 19 countries, including India, Indonesia, Vietnam and Thailand among others, have a rich history of production and trade going back thousands of years. In fact, historians believe that the world’s first long distance trade occurred between Mesopotamia and the Indus Valley (Indian subcontinent) in 3,000 BC, centered around textiles, spices, jewelry and artifacts.

How Outsourced Maintenance KPIs Deliver In-House Success

Posted: 12/06/2021 - 23:04
Author: Curtis Van Buskirk
For facility managers interested in outsourcing, a facility services partner can bring the right mix of expertise, scalability, and network of advanced resources and equipment.

Most everyone relies on daily performance indicators to measure the quality of tools and assets, from large-scale business KPIs such as monthly foot traffic to the personal performance results like the battery life of headphones. While the wrong outcome can be frustrating in any scenario, weak performance in a facility can diminish critical ROI.

When Outsourcing Leads to Agility and Innovation, You’re Doing It Right

Posted: 06/30/2021 - 09:00
Author: Ellen Hahn
When Outsourcing Leads to Agility and Innovation, You’re Doing It Right

COVID-19 resulted in over 20.5 million jobs lost in the U.S. alone. As the economy recovers, workforce participation is at an all-time low, falling to 61.2% in March 2021, the lowest it's been since 1976. Unemployed, laid off and furloughed workers that do return to the workforce do so with a fundamental shift in the mindset, impacting how and where work gets done.

Outsourced Shuttle Services: The New Normal of the Shuttle Bus Experience

Posted: 04/07/2021 - 09:00
Author: Stan Bochniak
Outsourced Shuttle Services

The COVID-19 pandemic has changed the parking and transportation industry in countless ways. Corporate offices once filled with hustle and bustle have mostly turned into ghost towns, resulting in a significantly decreased need for shuttle and transportation services. So, what’s next for the future of shuttles? As pharmaceutical companies race to distribute vaccines, a vision of life returning to normal draws closer.

8 Factors to Consider Before Choosing an Outsourcing Company

Posted: 03/31/2021 - 09:00
Author: Regina Del Rosario
8 Factors to Consider Before Choosing an Outsourcing Company

From being a startup to a scale-up, businesses today have the advantage of cutting-edge technology and a diverse talent pool to realize their vision. But when growth is happening at a faster pace and wider scale than expected, there’s a danger for some companies to fall behind.

This period of growth can cause small businesses to fail if they have limited resources to keep up with the velocity of change. For those ready to take the next step, however, their growth plans often include business process outsourcing (BPO) as a strategy.

How the Pandemic Created a New Global Workforce

Posted: 03/12/2021 - 09:00
Author: Ian Barkin
SYKES' Ian Barkin Explains How the COVID-19 Pandemic Created a More Mobile and Global Workforce.

Companies everywhere have come to accept the impacts of the pandemic on the future of work in stages that are eerily similar to the stages of grief: First, there was the wait-and-see phase, in which business leaders cautiously monitored news of the growing COVID-19 threat; then recovery mode, when enterprises were forced to adopt work-at-home functionality to keep their employees safe.

How Outsourcing Cuts Costs for Your Business

Posted: 10/26/2020 - 22:58
Author: Emily Clark
Outsourcing provides businesses with easy access to a skilled and low-cost pool of talent.

Outsourcing provides businesses with easy access to a skilled and low-cost pool of talent. Rather than spend time and money to hire or train full-time employees, many companies hire an outsourced team.

Outsourcing your business processes helps to increase productivity and efficiency while freeing up employees for more meaningful work. From payroll to customer service to advertising, outsourcing is a flexible way to bolster your capacity without increasing costs or headaches.

7 Things to Consider Before Hiring an Outsourcing Provider

Posted: 10/23/2020 - 01:10
Author: Bentley Raynot
Software development outsourcing is a smart choice for well-established organizations.

For various reasons, software development outsourcing is a smart choice for well-established organizations. It’s a proven option for businesses to achieve their digital transformation goals while minimizing risks and maintaining a cost-savings approach. Today, to outsource software requirements means helping the business gain greater economies of scale as well as focus on its core competencies without spending significant time and money.

The Business Benefits of Process Automation

Posted: 09/22/2020 - 04:26
Author: Ashutosh Agarwal
One of the key things around Intelligent Automation (IA) is to ensure it has a strong business foundation not just in planning, execution and validation but also in assessing and reporting business benefits.

One of the key things around Intelligent Automation (IA) is to ensure it has a strong business foundation not just in planning, execution and validation but also in assessing and reporting business benefits. While this may seem simple, it’s often not done well in most organizations and leads to a skewed view of business benefits from automating business processes.

How Automation Helps BPO Providers Thrive in All Business Climates

Posted: 09/05/2020 - 01:38
Author: Charlie Newark-French
When turning to automation, it’s essential for BPOs to evaluate their goals so they can select the right technology to accomplish them.

Business process outsourcing saves companies significant time and money, enabling them to focus on their core business activities. And nowhere is this more impactful than in the document processing arena. Billions of pages of documents move between companies, their partners/suppliers and customers each year.

Prahalad and Hamel: Corporations and the Core Competency Concept

Posted: 07/31/2020 - 03:12
Author: Kate Vitasek
A core competency is the combination of resources and skills that distinguish a firm in the marketplace.

In 1990, two business academics, C.K. Prahalad and Gary Hamel, teamed to write one of the Harvard Business Review's most influential articles on the nature of the modern firm and, by extension, outsourcing. They introduced the concept of core competence, which they called the “most powerful way to prevail” in global commerce.

What Will Customer Service Outsourcing Look Like in the New Normal?

Posted: 07/10/2020 - 05:29
Author: Roger Beadle
Business Outsourcing

Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in services outsourcing, Covid-19 has caused a monumental shift from cost being the critical point, to risk management and quality as the metrics and measures that now matter most. Call centers have had a particularly tough time of things; the actions that many of them have taken have been admirable, but it’s becoming clearer that long-term change has accelerated to the short term.

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