When the COVID crisis hit, organizations had no choice but to respond to the challenges they faced by leveraging the resources they and their suppliers had at their disposal. Clearly, some were better prepared and responded with more resilience than others. Now we are many months into the crisis, and it's time to look at what went wrong and what organizations should change going forward.
The future of work will be defined by automation. With such transformative change, everyday workers may be skeptical about how it will affect them. However, what many fear-inducing headlines often don’t reveal is that automation creates plenty of opportunities.