Human Resources
Remote work is expected to be the biggest business change coming out of the COVID-19 pandemic, but not the only one. Organizations are faced with many new decisions to build and sustain the talent...
Training a company’s team members is a foundational step in running a company, but it is often forgotten when busy times hit. This is a big mistake. Putting the time and effort into designing a...
There’s not likely to be a lot of business travel happening within most of your companies right now. There hasn’t been, globally, for a few months, as corporations introduced...
Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in...
You say we are seeing the biggest overhaul of work since the dawn of the Industrial Revolution – why do you say this?The disruption we have experienced with COVID has been unprecedented....
