Human Resources
Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in...
You say we are seeing the biggest overhaul of work since the dawn of the Industrial Revolution – why do you say this?The disruption we have experienced with COVID has been unprecedented....
The way we work had changed long before the Covid-19 crisis. And with the recent pandemic, the way work gets done might be changed forever, permanently.The role of the external workforce or the...
How do you think the pandemic has and will change business in America for employees going forward, especially within the workplace?There’s a major mindset shift for employees; that’s...
While the rapid shift to a remote workforce model in the wake of the COVID-19 pandemic has driven many changes for businesses around the world, a few constants have grown in importance. To maintain...
