Innovation

Business Outsourcing
Jul 10, 2020    0
Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in...
Post-Pandemic Workforce
Jul 06, 2020    0
You say we are seeing the biggest overhaul of work since the dawn of the Industrial Revolution – why do you say this?The disruption we have experienced with COVID has been unprecedented....
Digital Transformation of Contingent Labor
Jul 02, 2020    0
The way we work had changed long before the Covid-19 crisis. And with the recent pandemic, the way work gets done might be changed forever, permanently.The role of the external workforce or the...
Artificial Intelligence
Jul 01, 2020    0
I've been working in the financial services space for close to thirty years now. I've seen many trends and technologies emerge. Some take hold, and several are just a flash in the pan....
Industry 4.0
Jun 26, 2020    0
The world is entering its fourth Industrial Revolution, commonly referred to as Industry 4.0. While Western economies ruled the first three industrial revolutions (steam, electrification, automation...
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