Bhupender Singh is the Chief Executive Officer of Intelenet Global Services. He is responsible for managing Intelenet’s global business portfolio across US, UK, Europe, Middle East, India, and Philippines. He serves as the leader responsible for setting the course for achieving Intelenet’s long-term vision, through organic and inorganic initiatives, investment in new market entry and enabling technology, and people and client engagement. Bhupender joined Intelenet in 2007 as the Head of Strategy and M&A, upon the acquisition of his company Travelport India Operations, where he served as the CEO. Prior to assuming his current role, Bhupender was the Regional CEO of Intelenet’s AMEA and UK divisions.
From this author
This year will see the BPO industry transform itself in a multitude of ways, meaning that businesses must adapt or face the prospect of falling behind their competitors. With a month of 2017 already behind us, what can we expect to come to the sector over the course of the rest of the year – and beyond - in terms of new services and advances in the technology at the heart of the industry?
Of course we cannot begin without addressing the growing sphere of automation and to try...