Ian Barkin is chief strategy and marketing officer for SYKES. Ian co-founded Symphony Ventures, a managed services firm specializing in intelligent automation (IA) and robotic process automation (RPA) acquired by SYKES in 2018. Ian hosts OneTAKE, a series on emerging technology, the future of work, and more. He holds an MBA from MIT Sloan School of Management and a BA in Economics and Psychology from Middlebury College. Along with Pascal Bornet and Jochen Wirtz, Ian is the co-author of the best-selling book, Intelligent Automation: Welcome to the World of Hyperautomation.