Customer Experience Depends on Core Processes

Posted: 09/03/2016 - 09:15


Customer experience depends on core processes.  A typical enterprise has over 300 unique business processes, with up to 900 unique activities and decision-making – often complex decision-making – represents up to 70% of all tasks in core processes like risk, eligibility, governance, up-sell or cross-sell, policy administration, and claims processing. Your customer experience depends on these processes. Make sure it’s sound with help from decision automation technology. Using decision automation it’s possible to make complex decision-making easier, faster, cheaper and with guaranteed accuracy of decision outcome. Decision automation is a strategic technology that compliments your existing application investment and frees your people to focus on the bottom line by promoting collaboration across organisations. Want to know a little more? Watch a short, three-minute video explainer by clicking here.

For more information on any of the topics covered in this video, or to find out more about how Progress can help your business improve its interaction with its customers, please see or email

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