Automation

The Big Supply Chain Talent Shortage

Posted: 06/03/2021 - 09:00
The Big Supply Chain Talent Shortage

Manufacturing growth has skyrocketed over the last few decades, but the industry continues to lag in growing its most important asset: its people. A spike in retirements, paired with a drop in analytical leaders entering the field, is creating demand for procurement and supply chain talent that far outpaces supply.

Practical Lessons from the Frontlines of Automating Procurement

Posted: 03/23/2021 - 09:00
Practical Lessons from the Front-Line Automating Procurement

The stark reality is, many, if not most, businesses fall short when implementing automated processes within procurement. Company leaders driven to improve efficiency and flexibility often attempt to revolutionize their entire function at once, opting for the "done and dusted" approach; this is a flawed strategy.

Using Automation to Ensure Global Worker Classification and Manage Compliance

Posted: 02/17/2021 - 22:45
Sourcing Automation

Organizations are putting a magnifying glass to their global workforce. Through continuous changes in local employment laws and additional scrutiny towards proper worker classification both domestically and globally, globalization and centralization of an organization’s talent is more important than ever.

Companies who had not centralized their global workforce are now having to consolidate and audit their once independently running teams. Many are finding that having a decentralized HR function is putting their organizations at risk.

Uncover New Opportunities from a Return on Experience

Posted: 01/15/2021 - 05:02
Everyone knows the term "return on investment"—or “ROI”—meaning you get more monetary value out of something than what you put into it. But money is not the only measure of value. As we take stock of our business and personal lives, I think we should re-establish a lesser-recognized concept: return on experience.

Though terrible, the pandemic has given us much-needed time to pause, reflect, and perhaps make some changes to the way we live our lives. We have a chance to reevaluate what is really important to us. What brings us happiness? What drains our energy? What experiences add meaning to our days? Which ones take it away? We have an opportunity to face this challenge in a way that makes us better people.

Successful Digital Transformation Requires an Inspection of all Business Processes

Posted: 11/16/2020 - 23:30
Procurement organizations are uniquely positioned to drive their companies' innovation agenda because no other function can “serve as the window to the outside world.

At the time of writing this piece, I am just one of five million people emerging from the world’s longest coronavirus-related lockdown, in Melbourne, Australia. For nearly two months, I was only allowed to leave the house once a day for essential items and required to stay within three miles of my home. From takeaway meals to IT support, to doctor’s appointments, most of the goods and services I've needed have been ordered virtually. Since COVID-19 hit, I’m amazed at how quickly the world went virtual.

Seven Steps to Progressing Artificial Intelligence

Posted: 10/12/2020 - 23:02
With the explosive data growth today, increased computer processing power, and strengthened AI technology foundations, the time is now to make AI a competitive advantage for any organization.

Artificial Intelligence and the Pandemic

Artificial Intelligence (AI) defines the 21st century, impacting and driving transformation across every business and industry. With the new norms thrust upon us due to the pandemic, businesses and industries have had to find ways to transform overnight. Previously, it may have taken several years for an organization to make an incremental change or improvement.

Digital agility begins with automation

Posted: 07/29/2020 - 02:05
digital agility with automation

Well, many companies adopt automation in only one department of their business, while the rest of the department will rely on legacy systems. An automation platform cannot perform to its ultimate capabilities if the whole company is not on the same system. When you talk about company-wide automation, many companies are hesitant to deploy automation company-wide because it can require a lot of training and the system may not be user-friendly.

What Will Customer Service Outsourcing Look Like in the New Normal?

Posted: 07/10/2020 - 05:29
Business Outsourcing

Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in services outsourcing, Covid-19 has caused a monumental shift from cost being the critical point, to risk management and quality as the metrics and measures that now matter most. Call centers have had a particularly tough time of things; the actions that many of them have taken have been admirable, but it’s becoming clearer that long-term change has accelerated to the short term.

Procurement’s Calling is to Protect the Business in Times of Crisis

Posted: 06/19/2020 - 05:22
Procurement crisis

The coronavirus outbreak is having a profound impact on every business’ supply chain. The U.S. manufacturing PMI indicated the worst contraction in production, new orders, and employment since the 2008 recession. Nearly 75% of companies report supply chain disruptions in March, a number most expect to rise further.

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