Automation

Digital agility begins with automation

Posted: 07/29/2020 - 02:05
digital agility with automation

Well, many companies adopt automation in only one department of their business, while the rest of the department will rely on legacy systems. An automation platform cannot perform to its ultimate capabilities if the whole company is not on the same system. When you talk about company-wide automation, many companies are hesitant to deploy automation company-wide because it can require a lot of training and the system may not be user-friendly.

What Will Customer Service Outsourcing Look Like in the New Normal?

Posted: 07/10/2020 - 05:29
Business Outsourcing

Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in services outsourcing, Covid-19 has caused a monumental shift from cost being the critical point, to risk management and quality as the metrics and measures that now matter most. Call centers have had a particularly tough time of things; the actions that many of them have taken have been admirable, but it’s becoming clearer that long-term change has accelerated to the short term.

Procurement’s Calling is to Protect the Business in Times of Crisis

Posted: 06/19/2020 - 05:22
Procurement crisis

The coronavirus outbreak is having a profound impact on every business’ supply chain. The U.S. manufacturing PMI indicated the worst contraction in production, new orders, and employment since the 2008 recession. Nearly 75% of companies report supply chain disruptions in March, a number most expect to rise further.

Leading in a Detached World

Posted: 11/12/2019 - 01:42
Leading in a Detached World
Technology is great isn’t it? It allows us to interact with people from around the globe, to share ideas and instantly know the news of the day. It automates processes and allows for more value-added work to occur. However, it also keeps us from talking to the person seated next to us on the plane and creates the ability to hide behind Instagram photos when there is pain, sorrow or simply a need for someone to talk to. How often do we opt for a text message over calling because it is quicker? How many of those interactions are we missing because we are consumed with our phones?

6 Best Practices for Successful Last Mile Delivery

Posted: 06/28/2019 - 06:07
The continued growth of e-commerce is fueling the parcel delivery market. Millions of parcels are delivered daily in the U.S. alone. E-commerce and delivery companies have optimized most of the supply chain to deal with the higher workload. For example, businesses have started to process orders in minutes instead of hours. However, many companies fail to optimize their last mile deliveries, which can result in unnecessary expenditure.   
 

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