As businesses across all industries undergo digital transformation and adopt new, omnichannel strategies for engaging with customers, the enterprise contact center of today is continuously evolving and looks dramatically different than in the past.
Suppliers are mission-critical partners for business success. Unfortunately, too often, an “arm’s length” relationship creates problems that are revealed only after it’s too late.
When suppliers feel conversations only occur after poor performances, the opportunity to have a productive, collaborative conversation may already be over.
Can you outline why your team embarked on this project and the problem that needed to be solved?
Europe is one of the worst offending regions in the world when it comes to women working in cybersecurity, with females making up just 7% of the industry workforce and one of the biggest gender pay gaps in the world according to the Global Information Security Workforce Study.
In this episode of the Sourcing Industry Landscape, Dawn Tiura interviews Kazu Gomi. Kazu Gomi, CEO of NTT America, ranks as the 4th largest telecommunication company in the world. We learn the breadth and depth of NTT’s capabilities, from system integration, (they acquired Dell Services a few years ago) and are also one of the largest security companies in North America.