Data Security

How to Increase Sales and Loyalty with Omnichannel Payments

Posted: 08/24/2019 - 02:42
Once upon a time, call centers only needed to support one channel: the telephone. Fast forward to today and customers have many more channels to engage with an organization, from phone to email, websites, web chat, social media platforms, SMS and more. Call centers and customer service representatives (CSRs) within an organization are often expected to support all these engagement channels, and consumers expect a seamless customer experience no matter which they use.  

Brexit, Your Business and Data: Personal Data Transfers

Posted: 11/08/2018 - 02:21
With B-Day (Brexit) looming closer, the government has released a series of guidance notes intended to help prepare the public for a “no-deal” situation. Although last month's notice in relation to data protection is comforting in some respects, it also raises further issues, namely: 
 

How Security in the Cloud Differs from the Traditional Enterprise - and What This Means for IT Multi-Sourcing

Posted: 11/06/2018 - 05:45
Cloud computing has impacted IT in many ways, including (not the least of which) security. One decade ago, in a less “cloudy” world, an enterprise would either manage IT itself or delegate much of it to a large consulting or IT services firm. Either way, one or two persons (the CIO and/or outsourcing firm’s lead) would take charge of security, which typically involved setting up barriers to internal resources.  
 

What your suppliers aren’t telling you (and why you should worry)

Posted: 02/28/2017 - 07:20

In a multi-partner service delivery model, transparency and visibility are essential to an effective security and supplier risk management (SRM) strategy. Yet a wide range of evidence suggests that this transparency is sorely lacking in many cases. According to a study by the independent Ponemon Institute, 73 per cent of suppliers that experience a data breach don’t notify other vendors in the supply chain, while more than a third (37 per cent) of suppliers don’t notify their customers.

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