Most everyone relies on daily performance indicators to measure the quality of tools and assets, from large-scale business KPIs such as monthly foot traffic to the personal performance results like the battery life of headphones. While the wrong outcome can be frustrating in any scenario, weak performance in a facility can diminish critical ROI.
The COVID-19 pandemic has changed the parking and transportation industry in countless ways. Corporate offices once filled with hustle and bustle have mostly turned into ghost towns, resulting in a significantly decreased need for shuttle and transportation services. So, what’s next for the future of shuttles? As pharmaceutical companies race to distribute vaccines, a vision of life returning to normal draws closer.
(To read the first part of this article, click here.)
Almost a week had passed since my meeting with Jeanette and her team, and I was still reeling from the conversation. It was just so hard to comprehend how a large company can afford to alienate its supplier community. Just as I was about to hit replay on the entire situation, the phone rang.
“Good morning,” I said.
“Hey there, Dean. It’s Tino. How have you been?”
“We are nothing more than a bunch of pawns on this outsourcing checker board,” Jeanette said.
“I think you mean ‘chessboard’,” I said smiling at her.
“You know damn well what I mean, Dean. Hey, that rhymes,” Jeanette said, returning the smile.
“Sadly I do understand, and, from what you’ve described, I have to agree with you.”
More and more facilities and IT organisations are outsourcing their services. They may have a lot to gain; for example, outsourcing these services can lead to leaner organisations less bogged down by technical pursuits. Unfortunately, outsourcing does not always improve efficiency, and when done badly can have a negative effect on services. The following are two examples that help explain how IT and facilities organisations handle outsourcing, and what this can mean…
Outsourcing services gone wrong