remote work

How to Successfully Mine Remote Contact Center Talent

Posted: 11/20/2020 - 00:52
Recruiting and hiring remote staff is only the first step.

When change is difficult it sometimes takes a little nudge to move in the right direction. Like many business environments, the contact center industry wasn’t nudged this year—it was pushed.

With most call center providers still cemented in the brick-and-mortar model, the COVID-19 pandemic accelerated the need for transformation. This is due to the restriction of operations at these businesses as well as employees’ hesitations to work on busy call center floors.

Tips to Drive Virtual Team Results without Micromanaging

Posted: 09/12/2020 - 04:15
Virtual work will remain a new constant path forward for many innovative organizations, while other organizations will revert to traditional onsite work.

The COVID-19 pandemic has led to a surge in the required virtual supply chain work across companies. Aside from the pandemic, teams workingvirtually is a macro trend that newer generations making up a growing portion of the workforce expect. Looking ahead, if supply chain leaders want to attract and retain the best and brightest talent, they will need to facilitate work in new and different ways.

Can I sign business contracts remotely while self-isolating?

Posted: 03/20/2020 - 05:22
Sign business contracts remotely

Businesses must ensure they understand what can be done remotely in relation to the signing of documents. They should also now be re-visiting contracts and opening dialogue with other parties within the supply chain to understand the potential impact Covid-19 may have. This planning is imperative to ensure business continuity, that relationships remain commercially viable and that disputes are avoided.  Uncertainty does not absolve directors of the need to act in the business’ best interests.

Subscribe to RSS - remote work