Service Level Agreements (SLAs)

Cloud Compliance and 4 Ways to Improve It

Posted: 09/30/2021 - 09:00
Author: Damian Alderson
Cloud Compliance and 4 Ways to Improve It

Cloud compliance accounts for a company adhering to previously established cloud usage regulations and standards that are dictated by both federal laws and industry guidelines. Let’s say your business operates within the FinTech industry. This means that you must adhere to the Fintech Law (comprising 100+ laws and multiple regulators, tribunals, etc.) in terms of how you store and handle customer data. The same goes for the healthcare industry for storing and handling patient data, and so on.

Leveraging Behavioral Data in Negotiations

Posted: 03/30/2020 - 22:35
Author: Christian Ries
Behavioral Data in Negotiations

Knowing the behavioral history of a supplier prior to negotiations is essential to understand the reasons why a supplier is likely to offer optimal prices and service level agreements (SLA).

In the past, siloed and in-person negotiations often revealed insights about supplier behavior, but these insights were usually ignored because there was no empirical way for a sourcing professional to capture, share, and leverage this behavioral data cross-functionally.

Service Level Management in the Digital Age

Posted: 08/11/2018 - 00:55
Author: Rajeev Tyagi
In recent years, the art and science of the Service Level Agreement (SLA) has evolved from monitoring metrics around systems and applications to a focus on business outcomes and business performance. Rather than measuring server uptime or network availability, customers want insight into how efficiently they’re shipping orders and executing transactions. 
 

Nailing Down Managed Services Requirements: Building the Right Outsourced Structure for Your Organization

Posted: 03/21/2018 - 00:25
Author: Torey Guingrich
Creating Managed Service Requirements and building the right outsourced structure for your organization.

When a function or even a full department is outsourced to a managed service provider (MSP), the scope of work, requirements and service needs can at times be hard to nail down, especially as the relationship with the MSP evolves over time and the needs of the business evolve. This is particularly true in the case of IT Managed Services – an area with frequent need for outsourcing due to resource constraints and/or technical expertise and an area where it is critical that services continue uninterrupted. 

Integrating retained IT organisations in the outsourced world

Posted: 03/12/2016 - 04:30
Author: Ashutosh Agarwal

While there is a lot of focus and discussion on how to outsource the right way and bring business value, a very common mistake many companies make is around ignoring how outsourced services are orchestrated with the functions of the retained organisation(s) to provide business with a seamless “IT experience”.

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