Cloud compliance accounts for a company adhering to previously established cloud usage regulations and standards that are dictated by both federal laws and industry guidelines. Let’s say your business operates within the FinTech industry. This means that you must adhere to the Fintech Law (comprising 100+ laws and multiple regulators, tribunals, etc.) in terms of how you store and handle customer data. The same goes for the healthcare industry for storing and handling patient data, and so on.
Service Level Agreements (SLAs)
Knowing the behavioral history of a supplier prior to negotiations is essential to understand the reasons why a supplier is likely to offer optimal prices and service level agreements (SLA).
In the past, siloed and in-person negotiations often revealed insights about supplier behavior, but these insights were usually ignored because there was no empirical way for a sourcing professional to capture, share, and leverage this behavioral data cross-functionally.
When a function or even a full department is outsourced to a managed service provider (MSP), the scope of work, requirements and service needs can at times be hard to nail down, especially as the relationship with the MSP evolves over time and the needs of the business evolve. This is particularly true in the case of IT Managed Services – an area with frequent need for outsourcing due to resource constraints and/or technical expertise and an area where it is critical that services continue uninterrupted.
While there is a lot of focus and discussion on how to outsource the right way and bring business value, a very common mistake many companies make is around ignoring how outsourced services are orchestrated with the functions of the retained organisation(s) to provide business with a seamless “IT experience”.