Technology

Artificial Intelligence Brings Empathy and Linguistics to Customer Service

Posted: 01/04/2021 - 22:51
Author: Krish Gopalan
When artificial intelligence (AI) was first introduced in customer service, it was limited to basic chatbot features. Recent advancements are now bringing a sense of empathy and linguistics to AI agents.

When artificial intelligence (AI) was first introduced in customer service, it was limited to basic chatbot features. Recent advancements are now bringing a sense of empathy and linguistics to AI agents.

Currently being tested by banks in the Middle East, this new AI can detect anger, frustration, and other human emotions both over the phone and online. Impressively, most customers can’t even detect that the voice on the other end of the line is not human.

Innovative Hybrid Technology Will Safeguard COVID-19 Vaccine

Posted: 09/23/2020 - 04:49
Author: Richard Ettl
As the world invests billions to produce a Covid-19 vaccine, it is innovative hybrid technology that will ultimately ensure its effectiveness in this fight against the virus

Recent headlines are dominated by the news that the University of Oxford research team is seeing promising results from early trials of its Covid-19 vaccine candidate. Now we must turn our attention to the vital technology that ensures that doses of any viable vaccine reach locations in a state without the need for retesting.

For Procurement Leaders, True Business Transformation Starts At Home

Posted: 09/11/2020 - 05:26
Author: Gregor Stühler
To be effective, digital transformation must begin with open, honest, and scrupulous self-reflection of your digital readiness by running a maturity assessment of business processes.

Technology has advanced significantly since the days when procurement leaders were only managing RFIs and RFPs among their “little black book” of trusted suppliers. Today, big data and artificial intelligence now offer an expansive view of an entire supplier market and unprecedented access to vast wells of verified data. This advancement has opened the door to a new approach that can completely transform the strength of procurement decisions and enable procurement teams to impact a company’s bottom line in new and sometimes unexpected ways.

It Takes 50 Years

Posted: 06/26/2020 - 04:31
Author: Ron Wiens
Industry 4.0

The world is entering its fourth Industrial Revolution, commonly referred to as Industry 4.0. While Western economies ruled the first three industrial revolutions (steam, electrification, automation), the economies that will dominate a 4.0 World are unknown. The future is up for grabs.

The New Age of IoT and the Supply Chain

Posted: 02/21/2020 - 04:27
Author: Michael Dehoyos
Internet of Things

Ushering in the era of The Internet of Things (IoT) brings with it conceptual and cultural change in supply chain management. Previous processes that were once not possible to automate, now not only function independently, but are capable of sharing data and interacting in such a way as to maximize efficient output.

While the precise impact of IoT is dependent on technology costs outweighing efficiency savings, there are several inherent benefits the supply chain can expect from its introduction.

Leading in a Detached World

Posted: 11/12/2019 - 01:42
Author: Amanda Prochaska
Leading in a Detached World
Technology is great isn’t it? It allows us to interact with people from around the globe, to share ideas and instantly know the news of the day. It automates processes and allows for more value-added work to occur. However, it also keeps us from talking to the person seated next to us on the plane and creates the ability to hide behind Instagram photos when there is pain, sorrow or simply a need for someone to talk to. How often do we opt for a text message over calling because it is quicker? How many of those interactions are we missing because we are consumed with our phones?

Sculpting a Career in Total Talent Management with Dan Hanyzewski

Posted: 11/07/2019 - 02:53
Author: Dan Hanyzewski

Dawn Tiura:      Hey folks, this is Dawn Tiura and welcome back to the podcast series. I'm so glad to welcome to the studio today, Dan Hanyzewski. And Dan, I have known you for a number of years, but your current title has me intrigued. And we'll have to get to that. But you are now Ambassador at Certree. So, before we get to where you are today, can you take our listeners through a little journey of who you are, what made you the way you are today, things like that. Things that might be of interest.

Is it time for an eSourcing solution functionality reality check?

Posted: 10/04/2019 - 03:38
Author: Julien Nadaud
Is it time for an eSourcing solution functionality reality check?
As a rule of thumb, there is a list of 10 questions that every procurement team should ask at all solution provider demos. Some of them you’d probably expect, like questions about integration and the administration of configuration settings. Others you might not have thought of, for instance asking to what degree the company “takes their own medicine” by using the technology themselves. 
 

Forecasting the Fiscal Benefits of Remodeling to Hybrid Hardware Support

Posted: 09/06/2019 - 04:42
Author: Brent J. Anderson
Hybrid Hardware Support
As IT leaders have grown to embrace the principles of hardware lifecycle management to contain IT costs, but also to maintain budget agility for sudden-surprise business drivers, more than 50% of the world’s enterprise IT departments are now opting-in to Hybrid Hardware Support models. 
 
To level-set the information shared within this article, there may be two terms that are new to sourcing/procurement readers: 
 

    Soft Skills Make a Real Impact in Supply Chain Management

    Posted: 08/30/2019 - 02:15
    Author: Bennett Glace
    Soft Skills Make a Real Impact in Supply Chain Management
    For what seems like decades now, the conversations around procurement and supply chain management have focused on the themes of innovation and evolution. The function, conventional wisdom suggests, is changing quickly and gaining a new, more prominent position within organizations. You wouldn’t know it to look at job listings. Conduct a quick search and you’ll find that the same skills that powered procurement through years of tactical obscurity are still (apparently) in high demand.

    Innovations in Outsourcing: GEP

    Posted: 08/29/2019 - 23:11
    Author: Future of Sourcing Awards
    Innovations in Outsourcing: GEP

    Can you outline why your team embarked on this project and the problem that needed to be solved?

    The client, a telecommunications major, was looking to optimize their procurement operations and streamline their ongoing technology transformation initiative. Owing to GEP’s depth of offerings and expertise in procurement and supply chain, and top-of-the chart analyst ratings, the client chose GEP as their procurement services partner to address the following challenges: 
     

      Pages

      Subscribe to RSS - Technology