Technology

Caller ID: A Simple Feature with Complex Effects

Posted: 10/13/2018 - 02:40
Author: Torey Guingrich
We’ve all been there: you pick up an incoming call to hear silence...or a request for personal information...or a recorded message...only to regret picking up the call. But you’ve also probably been on the other side: you’ve ignored a call from a number you don’t recognize only to find out it was the delivery driver looking to validate your address...the bank calling to let you know there has been suspicious activity on your card...or the doctor calling with updates from your last appointment.

Why an Always-On Culture is Not Sustainable or Beneficial

Posted: 09/14/2018 - 22:00
Author: Andy Davies
I was recently watching a fly-on-the-wall programme about a car business. The show focused on people’s different roles and how they were trying to balance competing priorities while keeping to tight deadlines and within budget. Cut to a shot in Spain where the director of the business is on holiday. For the next five minutes we see how the director calls for an update every day. The interviewer then speaks to all of the staff who gleefully tell the camera when he has called them.

How to Minimise “Attention-Seeking” RPA

Posted: 09/06/2018 - 01:50
Author: Kit Cox
In 2018, the conversation around automation outsourcing has moved away from “are you automating?” to “how are you doing it?” Due to the very clear business benefits of Robotic Process Automation (RPA) and Robotic Service Orchestration (RSO), businesses are now drilling down into the specifics of how best to manage their combined human and digital workforce, and how to get the most out of their automation initi

How is automation impacting the job market?

Posted: 08/21/2018 - 21:23
Author: Mayur Pitamber
 
Automation within the job market is one of the key issues of our time. It often provokes speculation of a future resembling science fiction narratives that have been around for decades.
 
On the extreme end, there’s SkyNet becoming self-aware and a team of terminators hunting humans down. On the softer end there’s WALL-E, where humans don’t have to lift a finger and grow lazy as robots cater to all their needs. Either way, humans aren’t needed for work.
 

Blockchain...The Answer to the Financial Service Industry's Prayers?

Posted: 05/15/2018 - 04:14
Author: Andrew Frost

Since the financial crisis of 2008, the financial services industry has been inundated with new rules and regulations that have consumed resources and increased spend on compliance. All of this is occurring at a time when the industry has also been under increasing competition from financial technology (fintech) firms. Whilst the fintech industry is booming by providing new innovative products at a rapid pace, traditional incumbents have appeared less agile at adopting these.

5 Common Outsourcing Misconceptions

Posted: 04/28/2018 - 00:08
Author: Jaroslaw Czaja
Five common misunderstandings for companies as they set out on their journey for the first time.

Outsourcing or nearshoring IT experts can be commonplace for some companies. These companies will likely understand both the business and technical benefits that outsourcing teams can bring to a project or organisation. As more businesses become driven by technology, demand for skilled IT workers will continue to grow in 2018, driving more companies to turn to outsourcing IT roles. 

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