Jamie Liddell
From this author
Readers of last week's Outsource Monthly email were treated to a unique gift when they opened their mail: a free copy of a report produced by Sourcing Industry Group (SIG) with the support of Jay Lash entitled 'A Business Case for Outsourcing the Management of Your Contingent Workforce'. As I pointed out in my intro to that email, "contingent workforce...
As well as having this column here, for the last couple of months I have also been writing a blog on the Sourcing Industry Group (SIG) website (www.sig.org) and I thought it was about time I introduced Outsource readers to that blog - which you can read via this page.
Of course (as even any of you still somehow unfamiliar with SIG would be able to deduce from the name of the organisation) its remit...
Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres - but may unfortunately be only the tip of a perilous iceberg.
Last year TalkTalk was fined a record £400,000 for failings which contributed to the theft of data of belonging to over 156,000 customers....
1. Johnny Order-to-Cash
What remains to be said about the Man in Black? Five decades of global superstardom, some of the most memorable and inspirational process efficiencies in the history of popular back-office activities… Sure, he had his brushes with the law, and his occasional wranglings with drink, drugs and sub-optimal exception handling – but then such is the price of genius. Relevant and moving to the last – who could forget...
Are you a budding sourcing/outsourcing thought leader looking for an audience for your game-changing thoughts? Well, by a tremendously felicitous coincidence, Outsource is seeking fresh talent, so put your creative hats on and get ready for global fame, by entering our Spring 2017 Writing Competition - in which you can WIN a seat on SIG University's Certified Sourcing Professional course! That's right: a place on SIG U's game-changing...
Little more than a week into his presidency, and Donald Trump has already taken plenty of steps to ensure that anyone hoping or fearing that his more aggressively populist pre-election promises were merely vote-summoning rallying cries that would be forgotten were he to be elected will have their doubts dispelled. Most immediately controversial - thus far - has been his executive order issuing a temporary ban on immigration from Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen, which...
A couple of months back, we published our Top Ten Outsourcing Acronyms – a piece that had been a long time brewing, after we’d initially put out a call for entries the previous year. Well, as seems frequently to be the case with this series, that publication prompted a flood of new submissions, and we’re delighted to be able now to unveil a hilarious – if somewhat potty-mouthed – sequel. If you’re using any of these, you should probably think about...
Regular readers will know that each month I publish a column waxing lyrical about that month’s Outsource Talks webinar (typically a passionate, exuberant piece written from the heart, as I genuinely greatly enjoy hosting these “talkshow”-type events and, along with the audience, tend to learn a great deal from my invariably superlative panellists) and will probably have noticed the absence in November of such a column. Well, those of you who attended that webinar -...
I always love hosting our Outsource Talks webinars – but today’s was even more enjoyable than usual, featuring as it did three remarkable professionals gathered together in the same place, rather than dialling in as is customary. Having Morgan Lewis’ Ed Hansen, Ivalua’s Gary Malhotra and Outsource columnist Thom Mead round a table here at the SIG Summit in California was a unique pleasure, generating as it did a delightful degree of interaction alongside the...
Hard to believe half a year has gone by so quickly, but Outsource finds itself once again at a SIG Summit – taking place this time round in delightful (though, today, surprisingly drizzly) Carlsbad, California. The conference proper kicks off tomorrow (Tuesday), though the thought leadership has already begun to surge forth, not least in this morning’s meeting of the Global Digital Innovation Council (GDIC), a remarkable venture co-promoted by Sourcing Industry Group (SIG) and...