Global

What Will Customer Service Outsourcing Look Like in the New Normal?

Posted: 07/10/2020 - 05:29
Author: Roger Beadle
Business Outsourcing

Amid the pandemic, it’s fair to say the outsourced service operating model, particularly in customer service, has experienced forced change. While cost has always been the key driver in services outsourcing, Covid-19 has caused a monumental shift from cost being the critical point, to risk management and quality as the metrics and measures that now matter most. Call centers have had a particularly tough time of things; the actions that many of them have taken have been admirable, but it’s becoming clearer that long-term change has accelerated to the short term.

Logistics Outsourcing Explained: Defining the 3PL, 4PL and 5PL Models

Posted: 07/08/2020 - 05:21
Author: Jake Rheude
Logistics Outsourcing

Cloud-based platforms and globalization have pushed supply chains to new limits and capabilities, creating many new business opportunities for those who can manage the growing complexity.

Outsourcing is becoming a common way companies handle these changes and needs, but it can be confusing, especially when new industry terms crop up with little explanation. So, we're looking at three common logistics outsourcing models to explain what they are and what they can do for your business: the 3PL, 4PL and 5PL.

Using Data to Navigate the Post-Pandemic Workforce

Posted: 07/06/2020 - 00:08
Author: Bradley Killinger
Post-Pandemic Workforce

You say we are seeing the biggest overhaul of work since the dawn of the Industrial Revolution – why do you say this?

The disruption we have experienced with COVID has been unprecedented. Practically overnight, the workforce transitioned to de facto Work from Home. This has  allowed employers and employees to prove out the Work from Home model. The reality is most of these employees will likely work from home moving forward.

Direct Sourcing and Digital Transformation of Contingent Labor Programs

Posted: 07/02/2020 - 23:46
Author: Praneeth Patlola
Digital Transformation of Contingent Labor

The way we work had changed long before the Covid-19 crisis. And with the recent pandemic, the way work gets done might be changed forever, permanently.

The role of the external workforce or the contract workforce was instrumental for organizations to thrive in the digital era. The recent shift in workforce trends as a result of the pandemic has further strengthened the case for a flexible and robust external workforce to succeed during the testing times.

Artificial Intelligence still sounds scary. Why?

Posted: 07/01/2020 - 22:03
Author: Jim Logan
Artificial Intelligence

I've been working in the financial services space for close to thirty years now. I've seen many trends and technologies emerge. Some take hold, and several are just a flash in the pan. Regardless of how long a concept sticks around, one thing remains: Terminology plays a material role in shaping perceptions. In a world where messaging tends to over complicate things, too many acronyms and too many buzzwords all work against what should be the primary objective: clearly illustrating value.

Rethinking the Future for Resilient Sourcing and Beyond

Posted: 06/29/2020 - 23:52
Author: Atul Vashistha
Future of Resilient Sourcing

While the COVID-19 pandemic is far from over, enterprises are looking beyond the current crisis with the hope of pandemic-proofing their supply chains and operations to build resiliency. But that view is too limited to build true resiliency. The next global business disruption crisis might be a pandemic, but it might also be something entirely different or so novel it's never been considered. Today's resilient enterprises need to embrace a mindset shift to view risk through a much wider lens.

It Takes 50 Years

Posted: 06/26/2020 - 04:31
Author: Ron Wiens
Industry 4.0

The world is entering its fourth Industrial Revolution, commonly referred to as Industry 4.0. While Western economies ruled the first three industrial revolutions (steam, electrification, automation), the economies that will dominate a 4.0 World are unknown. The future is up for grabs.

Why Sustainable Fashion is Key to Supply Chain Sustainability

Posted: 06/25/2020 - 00:59
Author: Sydney Wess
Supply Chain Sustainability

When considering sustainability in the supply chain, the first concepts that typically come to mind are solutions like green warehouse space or fuel-efficient trucks.

Sustainability in the supply chain extends much further than that. In retail, for instance, the clothing and fashion industry have the opportunity to progress through building a more sustainable approach.

The current clothing retail climate is somewhat dominated by fast fashion, a practice of mass-producing clothing items cheaply, so they can be sold in the most cost-effective way possible.

B2B last-mile delivery challenges that still exist

Posted: 06/24/2020 - 05:22
Author: Geoffrey Michener
last-mile delivery

The phrase “last-mile logistics” refers to the process of moving products from the last transit stop to the final destination, which may be anywhere from one to one thousand miles. Last-mile logistics does not involve transporting goods from a single route to a single destination like port-to-port or terminal-to-terminal logistics. Instead, it involves road transportation primarily to complete the final delivery stage. It is also one of the biggest logistics challenges that businesses face.

Procurement’s Calling is to Protect the Business in Times of Crisis

Posted: 06/19/2020 - 05:22
Author: Michael Roesch
Procurement crisis

The coronavirus outbreak is having a profound impact on every business’ supply chain. The U.S. manufacturing PMI indicated the worst contraction in production, new orders, and employment since the 2008 recession. Nearly 75% of companies report supply chain disruptions in March, a number most expect to rise further.

How Quantum Computers Will Change Our World

Posted: 06/12/2020 - 22:14
Author: Artur Meyster
Quantum Computers

There’s something that has been revolutionizing our world without us even noticing it. A technological device that promises to create a new way to encrypt information and process data. This technology is called quantum computing. This isn’t something easy to understand at first, but once we know the science behind it, we’ll be able to see the benefits this could bring to our society. 

Securing Remote Workforces, Payments and Customer Data in a Rapidly Evolving World

Posted: 06/12/2020 - 00:01
Author: Gary E. Barnett
Securing Remote Workforces for compliance

While the rapid shift to a remote workforce model in the wake of the COVID-19 pandemic has driven many changes for businesses around the world, a few constants have grown in importance. To maintain operations as seamlessly as possible, organizations must secure their payment systems, technology access, and sensitive customer data no matter where it resides, and that is particularly true when it is being accessed or processed by employees from their homes.

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