Global

A New Approach to Contract Management

Posted: 06/30/2022 - 09:00
Until recently, contract management was a predominantly manual process.

When it comes to business, there’s a lot of talk about efficiency. The concept of efficiency, however, differs for larger corporations. When poor processes, communications and technologies prevail, the consequences are substantial. These inefficiencies hinder collaboration, visibility, compliance and, ultimately, growth.

Leveraging Workforce Management Technology for Better BPO Outcomes

Posted: 06/22/2022 - 09:00
An increasing number of BPOs are leveraging digital workforce management technologies to meet the needs of an increasingly digital contact center.

Consumers’ expectations are evolving more rapidly than ever before, making it imperative for business process outsourcing (BPO) call centers to manage an increasing number of channels and agents with a wide variety of skill sets. Adoption of digital channels surged during the pandemic, with nearly all consumers becoming digitally savvy.

Leading From the Top: The Positive Impact of Diversity in the Boardroom

Posted: 06/15/2022 - 09:00
Learn about the importance of boardroom diversity, and how this can be proactively achieved to drive equality.

Social justice movements have been powerful catalysts for change in recent years. As these movements have gained in momentum, they have not only raised awareness of inequality and discrimination, but also set an expectation for change and transparency with the right to question injustice and seek remedy. As a result, diversity in governance and leadership is taking center stage in corporate mission statements and employee value propositions.

How to Jump Off the Inflation Bandwagon

Posted: 06/13/2022 - 00:00
Inflation continues to be a thorn for procurement teams who want to maintain a strong bottom line without sacrificing quality.

It’s a word that everyone from high-ranking executives to the average grocery-store shopper dreads hearing: inflation. As the world continues to experience supply chain disruptions caused by a number of factors—the ongoing COVID-19 pandemic, political crises, changes in production patterns and more—we’re seeing prices for goods and materials climb faster and higher. 

Managing Supplier Risk and Value: Making the Most of Supplier Information

Posted: 06/10/2022 - 09:00
How to Make the Most of Supplier Information

What was once nice-to-have information has now been defined by law. As concern grows around modern slavery, GDPR, conflict minerals and climate change, governments and related third parties are demanding – with regulatory backing – that businesses ensure ethical supply chains.

To mitigate regulatory and reputational cost, organizations need robust, accurate and extensive supplier information. For those with large complex supply chains, this is no mean feat. But apart from alleviating risk, getting your supplier information ducks in a row can also drive value.

As the Threat of Lost Business Erodes, Supplier Hostility is Emboldened

Posted: 06/08/2022 - 09:00
Fortune 1000-sized firms feel they have no choice but to retain incumbent suppliers under less than favorable terms.

The threat of lost business.

Without it, even the largest customer lacks any real power in the marketplace. When a supplier doesn’t feel any plausible threat of lost business, it can adopt—figuratively, of course—the sales tactics employed by Vito Corleone in The Godfather, as relayed by Michael to Kay:

…my father assured him that either his brains or his signature would be on the contract.”

Four Procurement Areas Critical to M&A Synergy

Posted: 06/06/2022 - 00:00
Nearly 89% of M&A-related reorganizations do not realize their full post-merger integration (PMI) potential value.

After a coronavirus-driven slowdown in activity, 2021 was a year of thriving M&A activity in the financial services space. There were 1,400+ acquisitions totaling more than $348 billion, with some notable M&A deals including Square’s purchase of buy now, pay later provider Afterpay; Visa’s purchase of open-banking platform Tink; and SoFi’s purchase of traditional bank Golden Pacific Bancorp.

Building a Risk Management Strategy: Where to Start

Posted: 06/02/2022 - 00:21
Learn three considerations to keep in mind as you build your risk management strategy that stays ahead of the next big disruption.

Risk management isn’t a new term or notion to the supply chain and procurement industry, yet it continues to be one of the least addressed priorities within organizations. KPMG recently shared a report on fourth-party risk that notes roughly 80% of businesses say they need to urgently improve their assessment of fourth parties in their supply chain.

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