The outsourcing industry is adapting and changing rapidly. Outsourcing companies are now much closer to their clients, as technology enables clients and outsourcers to be more connected than ever before.
This technology evolution has also impacted the demand for IT workers, with more companies requiring skilled workers on a project basis. However, whereas an outsourcing company used to begin working with a client and completed any project tasks that were required, outsourcing teams have started to take on an advisory role too.
Empowering Organizations to Create Sustainable Value - The Need for a Holistic and Integrated Procurement Environment
Dawn Tiura: One of the things I first wanted to talk to you about is understanding a little bit about your history. How did you get to be where you are at Nitor?
With all of the advances in Vendor Management Technology (VMS), some companies are evaluating the idea of managing their cadre of non-employees internally. Much of the value brought to bear by a Managed Service Provider (MSP) is typically in the form of process efficiency and consistency. A mature contingent workforce program can bring those same benefits - so does it still make sense to have this third party manage it for you and charge a transaction fee to your staffing suppliers?
There’s a new twist on March Madness, at least in the United Kingdom's IT services world, as the UK has officially triggered Article 50 of the Lisbon Treaty advancing Britain’s separation from the European Union. This blows open the future of the EU and, among the many other oft-discussed prognostications, challenges the whole basis of IT outsourcing services delivered between the UK and the EU.
Danny Ertel is co-founder and Partner at Vantage Partners, a global consultancy firm that's exerted a fair degree of influence over the evolution of the sourcing space as we know it - not least thanks to the thought leadership of 'Professor Danny'... In October we got together with the Professor at the SIG Summit Fall 2016 in California: if you're looking for a summation of the space in 2016, you could do worse...
Regular readers will know that each month I publish a column waxing lyrical about that month’s Outsource Talks webinar (typically a passionate, exuberant piece written from the heart, as I genuinely greatly enjoy hosting these “talkshow”-type events and, along with the audience, tend to learn a great deal from my invariably superlative panellists) and will probably have noticed the absence in November of such a column.
The world is growing increasingly complex. As such, agile capabilities and the ability to quickly adapt to changes in global environments are becoming more and more important. Events like the rise of extremist terror organisations and the dissemination of technology across the world have significantly changed the way in which enterprises interact. Businesses are quickly waking up to the rising demands placed upon them by this new international marketplace. However, too often changes caused by worldwide events catch organisations off guard.
Not too long back, many global IT service providers were known to move delivery of IT services of their clients to offshore locations (like South Africa, Latin America or India) without informing their clients. This was seen as an internal lever to make customer contracts more profitable in a multi-year deal as services were first stabilised in a high-cost onshore delivery location before being shipped to an offshore location.
We’ve just published the latest ISG Index, which reveals that the Europe, Middle East & Africa (EMEA) market saw solid regional growth in 3Q 2016. Combined third-quarter ACV reached €3.1 billion, up 22% over the previous quarter, with traditional and as-a-service sourcing contributing equally to the gains - both up 10% year-on-year. In addition to the increase in value, the volume of activity went up. The 494 contracts awarded in the year to date represent a 13% uplift – a record high in the region.