Strategy

Call Center Outsourcing – An Emerging Option for Smaller Enterprises

Posted: 07/04/2019 - 01:39
Digital transformation involves the implementation of advanced technology and fundamental organizational change. Ultimately, though, it’s all about the customer. From mobile apps for secure payment to fun experiences in retail spaces, businesses seek to leverage innovation to identify and engage customers, to gain insight into preferences and habits and to make every interaction positive and impressionable.   
 

How Print E-Sourcing Helps Tame the Tail

Posted: 06/19/2019 - 06:16

Managing tail spend has been a major topic of discussion among sourcing professionals for at least the past two decades. In most companies, external spending has a Pareto-like distribution – the largest 20% of suppliers (by dollar volume) typically account for about 80% of the total external spend. Tail spend is generally defined as the 20% (or so) of the total external spend that is attributable to the smallest 80% of suppliers.

Re-engineering a Corporate Real Estate Service Organization: Governance

Posted: 06/17/2019 - 04:27
Although these processes can take months – sometimes longer, the work does not end when the contract is signed or even when the services are successfully transitioned to the outsourced partner. You don’t simply hand over responsibility for the contracted services, schedule quarterly and annual updates and expect things to run smoothly.

Infosecurity Europe 2019

Posted: 05/31/2019 - 20:46
Infosecurity Europe, Europe's largest information security event, will open its doors from Tuesday 4th to Thursday 6th June 2019 at Olympia, Hammersmith in London, bringing together business, technology and cyber communities to discuss and discover the best way to protect organisations and individuals.
 

Get “360” Feedback from Key Suppliers, Partners and Customers to Up-Level and De-Risk Your Relationships

Posted: 04/30/2019 - 00:45

As a business leader you get 360s, so why doesn’t the business you lead?

Individually, you benefit from 360s exposing blind spots and unintended consequences of your “default” way-of-being. Your company has blind spots and default ways-of-being, too…and they undermine the success of critical relationships with outsourcing providers, product and channel partners, and anchor customers – the vital “360” space around your company. 

Women in Global Sourcing: Clare Horn

Posted: 03/29/2019 - 06:28
Tell us about your career path. How did you get into this field? Was it purposeful or by accident? 
 
I have been part of the Virtual Operations team as Process Excellence Lead since 2016, prior to which my career had followed an admittedly unusual path from its beginnings in applied physics, via operational excellence consulting.    
 

Seeing the Light: Why More CFOs are Using Procurement as a Tool for Business Growth

Posted: 02/25/2019 - 02:42
A growing number of CFOs across Europe are now looking to their procurement teams to support their companies’ business growth strategies. Procurement is not just simply a back-office function, but a proactive business tool, able to deliver short-term gains and also help a business work towards long-term objectives.  
 

Wait, What? From High School Dropout to President and Founder with Taso Du Val

Posted: 12/25/2018 - 12:00

In this episode of the Sourcing Industry Landscape, Dawn Tiura interviews Taso Du Val. Taso Du Val is the CEO of Toptal where he is in charge of the strategic vision and managing Toptal’s explosive growth. With an untraditional background that took him from high school dropout to CEO, Taso, who is also a musician, originally started out in the music industry as a producer.

Benchmarking: Procurement’s Next Big Competitive Advantage

Posted: 12/20/2018 - 03:45
The procurement industry is at a crossroads. Procurement executives are tasked with delivering value that impacts the bottom line, but demonstrating that value to stakeholders, finance and other departments is easier said than done. Almost every CPO strives to lead a best-in-class function, but how do we know what best-in-class actually looks like? 
 

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