Talent Management

How to Successfully Mine Remote Contact Center Talent

Posted: 11/20/2020 - 00:52
Recruiting and hiring remote staff is only the first step.

When change is difficult it sometimes takes a little nudge to move in the right direction. Like many business environments, the contact center industry wasn’t nudged this year—it was pushed.

With most call center providers still cemented in the brick-and-mortar model, the COVID-19 pandemic accelerated the need for transformation. This is due to the restriction of operations at these businesses as well as employees’ hesitations to work on busy call center floors.

Getting Back to Work: How Can UK Companies Best Reintegrate Staff?

Posted: 11/12/2020 - 05:34
Organizations that invest in their returning staff which will benefit from recultivating a happy and high-performing workplace.

Since COVID-19 first arrived in the UK, some 9.6 million workers have experienced the furlough scheme. Despite many continuing to work from home, plenty of organizations are now transitioning back to the workplace. Decision-makers must carefully consider how they can best support staff through this experience.

Training and Developing Procurement Professionals

Posted: 07/22/2020 - 03:30
Invest in a training program that suits the unique needs of procurement.

Training a company’s team members is a foundational step in running a company, but it is often forgotten when busy times hit. This is a big mistake. Putting the time and effort into designing a training program that suits the unique needs of procurement will drive more effective results in less time. Employees will be better equipped to manage the various situations and surprises that sourcing across numerous categories brings about.

Attracting and Engaging Moms Returning to the Workplace

Posted: 05/08/2020 - 22:04
Moms in the Workplace

The Benefits of Hiring Moms

Companies in the UK continue to overlook the significant benefits that come with hiring moms wanting to return to the workplace. In fact, senior decision-makers underestimate the host of skills moms come equipped with, all of which they would not have had the opportunity to develop if they had remained within a role leveraging the same skills every day. These include, but are certainly not limited to, increased productivity, efficiency, empathy and a greater capacity to multitask. 

How to Find Calm in the Midst of Chaos

Posted: 04/29/2020 - 04:32
Mindfulness

We are in an unprecedented time around the world, with an extremely wide gap in coping skills. Finding calm and peaceful moments is more important than ever right now. Chronic stress and anxiety takes an incredible toll on many bodily systems, most crucially, the immune system. If we can regulate our own emotions, we can pay better attention to those around us and increase empathy and morale.

The Cyber Skills Gap isn’t Going Anywhere and Businesses Need to Adapt

Posted: 04/27/2020 - 21:08
Cybersecurity Talent

The constant cyber threat has completely changed the way boards around the world approach risk. A robust cybersecurity posture is no longer a “nice-to-have” but a business priority, especially at a time of almost pervasive threats. As the need to protect customer data grows, business leaders have been attempting to work out how best to respond to this new reality, and, most importantly, whose responsibility it should be.

4 Ways to Accelerate Your Impact Sourcing Strategy

Posted: 04/17/2020 - 22:57
Talent management

Across all industries, talent is our single most important resource. Our corporate strategies rise and fall in line with the experience, commitment, and uniqueness of our talent pool. One can often point to economic circumstances, seasonality of your business or other external factors affecting your market position, however even in times of an economic downturn, your talent makes you stand out above your competitors and helps you overcome the downturns faster than others.

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