This October, the Future of Sourcing Awards will celebrate organizations and individuals that have shown innovation, leadership and transformation in categories that are critical to the sourcing industry. Interviews with the finalists provide helpful insight about their projects, the problem they sought to solve and the impact to their organizations. Learn more about how Air Canada digitized its Source-to-Pay activites and what KPIs they are highlighting to measure success.
Can you outline why your team embarked on this project and the problem that needed to be solved?
How were things done originally and what was the inspiration to innovate the process?
What KPIs did you use to measure success for this project? (For example: performance, customer satisfaction, revenue, sales or relevant financial gains?)
How do you plan to ensure that the new model remains relevant and adapts to the future needs of the market?
How did you get your company and/or stakeholders to get on board and support this project?
From a change management perspective, top-down leadership and corporate-wide sponsorship are essential to be successful. Air Canada’s strong vision statement of “One Standard, One Process and One Technology” aligned all involved parties to the same goals. We invited affected stakeholders early on in the process to be involved with the project, and a change champion from most teams was available to participate. Additionally, we emphasized communication early and often and messages were conveyed widely and supported by leadership.
What advice do you have for those who may want to implement this innovative approach in their own organizations?
We knew that it was time to evaluate how the available technologies could benefit us, so we worked with an external firm that performed an assessment, earmarking where we were at compared to our peers. The business case stemmed from that work and featured the financial and non-financial benefits of the transformation. The outcome of the assessment, paired with the expected benefits from the transformation, provided a compelling story that led to Executive approval.