Artificial Intelligence (AI)

Cognitive Automation: The Next Panacea or Evil Job Bandit?

Posted: 07/16/2019 - 00:37
Author: Greg Council
While it’s impossible to predict exactly what the future holds as more enterprises and service providers adopt cognitive automation to improve many of their manual processes, reading the tea leaves—or better yet—looking at actual early use cases suggests it’s both: job thievery and, if not a panacea, some fairly drastic improvements in efficiency and quality results. 
 

Why Nearshoring and AI Go Hand-in-Hand

Posted: 07/11/2019 - 04:49
Author: Carlos Meléndez
There’s growing momentum for Artificial Intelligence (AI) across a variety of industries, ranging from financial services and healthcare to manufacturing and environmental initiatives. It’s no wonder, given the power of AI to find patterns in vast amounts of data faster than humans ever could and to predict outcomes and behaviors. 
 

How AI and Digital Apps Can Support In-Person Vendor Negotiations

Posted: 06/01/2019 - 10:23
Author: Edmund Zagorin
Negotiation is a fundamentally human act between two or more people. When it comes to vendor negotiations, this is driven by the prior (and future) relationship between human counterparties. While digital processes can support this mission, if a key decision maker involved in a vendor negotiation goes on vacation, changes jobs or gets hit by a bus, the negotiation will stall or scramble to reach a conclusion.

When the Future You Anticipate Never Arrives: Ensuring Your Expected Outcomes Are Accurate

Posted: 05/10/2019 - 01:33
Author: Greg Council
Today, where machines make decisions, the notion of the “right set of data” becomes a lot harder to understand. This is because machines learn differently than we do. In addition, the rationale for the output that they produce is more difficult to reconstruct. Machines do not have the intuition or the critical reasoning that can help to elevate or discount one data point over another. Input data must be free from bias, representative and as accurate as possible. 
 

BPOs Can Make Robots Even Smarter with Content IQ Skills

Posted: 04/29/2019 - 02:07
Author: David Arthur
Business process outsourcing (BPO) organizations are in a unique position to move clients into the digital age and address the ever-changing demands of their industry. BPOs implement a mix of technologies to improve processes and provide unimagined ways to enhance the work environment, customer interactions and the way they do business. 
 

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