Artificial Intelligence (AI)

Insights on the Evolving Role of Supply Management

Posted: 10/05/2021 - 00:00
Author: Joe Payne

The global COVID-19 pandemic put supply chain management and procurement in a very bright and positive spotlight for keeping life moving as normal as possible during all the shutdowns, disruption and general uncertainty.

It also highlighted that business and supply chain disruption are ongoing facts of life – such as ongoing extreme weather events globally and a megaship blocking the Suez Canal for weeks, to name just two. And the impacts created a snowball effect on other industries:

Rethinking Supplier Risk in the Era of Diversity and Inclusion

Posted: 08/16/2021 - 00:00
Author: Purvee Kondal
Rethinking Supplier Risk in the Era of Diversity and Inclusion

While everyone around the globe has become aware of the focus on diversity and inclusion, not everyone has embraced or welcomed it. Some are deliberate and vocal about expressing dislike of these necessities at work, school and in our communities. Others are quietly against it but raging inside, rallying against diversity and inclusion, both consciously and subconsciously.

Hone Your Human Work Skills

Posted: 06/18/2021 - 09:00
Author: Jamie Merisotis
Hone Your Human Work Skills

Think about utility poles, Mohan Tatikonda is saying. He’s a professor of operations management at the Indiana University Kelley School of Business, and for over 30 years his research has focused on how firms can most effectively design, develop, introduce and improve products, services and organizational processes.

And though “think about utility poles” sounds like a strange request, he’s getting ready to talk about the future of work and how people and machines can benefit each other.

What is Tail Spend?

Posted: 06/10/2021 - 09:00
Author: Susan Walsh
What is Tail Spend?

Just like in spend data classification, the definition of tail spend is subjective. Some organisations classify tail spend at the bottom 20% of spend, while others might set a financial level such as £100,000 or £1 million.

According to CIPS, tail spend “can often be referred to as rogue spend or maverick spend, is usually small value purchases that are conducted by the organisations outside of a contract and often outside of the awareness of the procurement team.”

The Big Supply Chain Talent Shortage

Posted: 06/03/2021 - 09:00
Author: Richard Lebovitz
The Big Supply Chain Talent Shortage

Manufacturing growth has skyrocketed over the last few decades, but the industry continues to lag in growing its most important asset: its people. A spike in retirements, paired with a drop in analytical leaders entering the field, is creating demand for procurement and supply chain talent that far outpaces supply.

Semantic Folding Solves the Problem of Too Many Emails

Posted: 05/20/2021 - 23:01
Author: Steve Levine
Semantic Folding is Solving the Problem of Too Many Emails

Email management is a bigger challenge every year. In 2019, business email accounted for more than 128.8 billion emails sent and received per day, according to the Radicati Group. Adding to the challenge, many emails never make it to the right business account because they are sent to bulk accounts like info@company.com or sales@company.com.

Are You Getting the Most Out of Your Nearshore Digital Transformation Partner?

Posted: 02/04/2021 - 04:06
Author: Carlos Meléndez
Nearshore Digital Transformation

Given the supply chain disruption, business shut-downs and economic uncertainty caused by COVID-19, it’s never been clearer — doing business closer to your own shores is coming back into vogue.

With recent restrictions on H-1B workers and a tech talent shortage, selecting a nearshorer is fast becoming the first step on a company’s digital transformation journey.

Practical Perspectives on AI Governance

Posted: 01/16/2021 - 02:58
Author: Purvee Kondal
Artificial intelligence (AI) is shaping our future and becoming integrated into our lives, both at home and work.

The Future With Artificial Intelligence

Artificial intelligence (AI) is shaping our future and becoming integrated into our lives, both at home and work. With it come many fears about what it means to jobs, humans and our future.

First, let’s put our minds at ease around the fear of tech run amok. We are incredibly far away from a Terminator chasing us. Now, let's focus on the idea that we can positively shape AI to our benefit. 

COVID-19 Proves Why It’s Time to Put the Supply Chain on Autopilot

Posted: 01/12/2021 - 02:30
Author: Ali Hasan Raza
The COVID-19 pandemic has exposed the vulnerability of the global supply chain.

The COVID-19 pandemic has exposed the vulnerability of the global supply chain. Precisely when the capabilities of international, interconnected trade mechanisms were supposed to kick into high gear, producers found themselves desperate for supplies while store shelves lacked essential goods. The global supply chain didn’t rise to the occasion. Now, it’s important to examine why.

Artificial Intelligence Brings Empathy and Linguistics to Customer Service

Posted: 01/04/2021 - 22:51
Author: Krish Gopalan
When artificial intelligence (AI) was first introduced in customer service, it was limited to basic chatbot features. Recent advancements are now bringing a sense of empathy and linguistics to AI agents.

When artificial intelligence (AI) was first introduced in customer service, it was limited to basic chatbot features. Recent advancements are now bringing a sense of empathy and linguistics to AI agents.

Currently being tested by banks in the Middle East, this new AI can detect anger, frustration, and other human emotions both over the phone and online. Impressively, most customers can’t even detect that the voice on the other end of the line is not human.

New Survey Reveals Impact of COVID and Remote Work on Employees

Posted: 12/08/2020 - 03:00
Author: Anant Kale
Organizations have made significant changes to enable working from home, but what has it meant for employees, and, specifically, their expense claims?

Organizations have made significant changes to enable working from home, but what has it meant for employees, and, specifically, their expense claims?

AppZen, the leading AI solution for modern finance teams, released new data that reveals how the pandemic and remote work have impacted company expense reports. CEO Anant Kale provides insights into the findings and how companies should take note when it comes to handling employee expenses moving forward.

Seven Steps to Progressing Artificial Intelligence

Posted: 10/12/2020 - 23:02
Author: Purvee Kondal
With the explosive data growth today, increased computer processing power, and strengthened AI technology foundations, the time is now to make AI a competitive advantage for any organization.

Artificial Intelligence and the Pandemic

Artificial Intelligence (AI) defines the 21st century, impacting and driving transformation across every business and industry. With the new norms thrust upon us due to the pandemic, businesses and industries have had to find ways to transform overnight. Previously, it may have taken several years for an organization to make an incremental change or improvement.

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