Robotic Process Automation (RPA)

BPOs Can Make Robots Even Smarter with Content IQ Skills

Posted: 04/29/2019 - 02:07
Business process outsourcing (BPO) organizations are in a unique position to move clients into the digital age and address the ever-changing demands of their industry. BPOs implement a mix of technologies to improve processes and provide unimagined ways to enhance the work environment, customer interactions and the way they do business. 
 

Women in Global Sourcing: Clare Horn

Posted: 03/29/2019 - 06:28
Tell us about your career path. How did you get into this field? Was it purposeful or by accident? 
 
I have been part of the Virtual Operations team as Process Excellence Lead since 2016, prior to which my career had followed an admittedly unusual path from its beginnings in applied physics, via operational excellence consulting.    
 

The Ghosts that Haunt Digital Transformation

Posted: 03/13/2019 - 03:11
Organizations are increasingly focused on “digital transformation.” They want to redefine business models, create new ways of engaging with customers and drive significant gains in operational efficiency. To achieve these aims, leaders seek to leverage capabilities that include intelligent automation, data analytics, cloud deployment and Agile methodologies.
 

What’s Ahead for 2019: Doing More With Intelligent Technology

Posted: 02/19/2019 - 00:27
Intelligent technologies are changing the supply chain game everywhere. The simple fact is that intelligent technology is what often separates the leaders from the followers in today’s digital economy. Technologies like the Internet of Things (IoT), machine learning and predictive analytics help organizations derive greater value from their most valuable corporate asset: their data. Here are some specific thoughts.  
 
IoT, Machine Learning and Data Analytics Will Deliver Competitive Advantage   
 

3 Things Enterprises Must Do Before Embracing Cutting-Edge Technologies

Posted: 09/15/2018 - 00:14
In the last few years, with the growing hype around automation, artificial intelligence (AI) and analytics, there has been a feverish pace of activities in the IT outsourcing space on both sides of the table from enterprises and service providers. There’s also action happening in the middle of the table with the product vendors and on the outskirts with the analysts and industry commentators.

How to Minimise “Attention-Seeking” RPA

Posted: 09/06/2018 - 01:50
In 2018, the conversation around automation outsourcing has moved away from “are you automating?” to “how are you doing it?” Due to the very clear business benefits of Robotic Process Automation (RPA) and Robotic Service Orchestration (RSO), businesses are now drilling down into the specifics of how best to manage their combined human and digital workforce, and how to get the most out of their automation initi

The Silent and Steady Takeover of Artificial Intelligence in Financial Institutions

Posted: 08/28/2018 - 04:54
Artificial Intelligence in Financial Institutions

Financial institutions are playing a numbers game in the core of their business: they evaluate risks and opportunities of potential transactions and if the perceived benefits outweigh the associated risks they will agree to the deal. In the case of traditional banking, this is true for the credit approval process, whereas in the case of insurance companies, the correct evaluation of risk factors determines the conditions of an insurance policy. Like weather forecasts demonstrate, assessments of future events like risk factors or return expectations may occasionally be wrong.

Why CIOs Should Worry About Tail Spend Management

Posted: 08/19/2018 - 05:57
“Tail spend” represents a significant cost for large enterprises. While comprising a relatively small portion of total cost, the drip-drop accumulation of spend by large numbers of small, non-strategic suppliers making ad hoc and one-time purchases adds up to represent a sizable sum. The issue is exacerbated by inefficient contract management, cumbersome payment processes and a lack of automation.
 

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