Robotic Process Automation (RPA)

Turning the Corner on Digital Transformation with GBS

Posted: 08/18/2021 - 00:00
Turning the Corner on Digital Transformation with GBS

The COVID-19 pandemic made an already challenging marketplace even more complicated, forcing businesses to seek out value in every corner of their operations—including in their extended networks. As a result, Global Business Service (GBS) organizations are increasingly investing in new capabilities, demonstrating to parent organizations their ability to improve business outcomes as a true strategic partner.

The Business Benefits of Process Automation

Posted: 09/22/2020 - 04:26
One of the key things around Intelligent Automation (IA) is to ensure it has a strong business foundation not just in planning, execution and validation but also in assessing and reporting business benefits.

One of the key things around Intelligent Automation (IA) is to ensure it has a strong business foundation not just in planning, execution and validation but also in assessing and reporting business benefits. While this may seem simple, it’s often not done well in most organizations and leads to a skewed view of business benefits from automating business processes.

Rebuilding a Broken Chain: How Agility Can Save The World

Posted: 05/08/2020 - 05:54

There were two stories in recent news that grabbed my attention.  All across the country, food banks are overwhelmed with demand.  Families in desperate need waited for hours for a week’s worth of supplies over Easter weekend, with lines of cars stretching for miles. The demand outstretched many facilities’ ability to fulfill, with some leaving empty-handed, or with less than they need.

Machine Learning 101 – How Machine Learning is Impacting Businesses

Posted: 08/02/2019 - 08:47
How machine learning can impact, excel and innovate your business.
Artificial intelligence (AI) and Robotic Process Automation (RPA) are popular buzzwords today, yet the practical applications for and approaches to these concepts are often less understood and (in many cases) may still be on the horizon.  However, there is a technology-driven differentiator within this overarching category that has been in use across a number of industries for some time.  Machine learning is the means by which a program analyzes a number of data sources and, by using algorithms, “learns” from that analysis to predict likely scenarios or future end-state resul

BPOs Can Make Robots Even Smarter with Content IQ Skills

Posted: 04/29/2019 - 02:07
Business process outsourcing (BPO) organizations are in a unique position to move clients into the digital age and address the ever-changing demands of their industry. BPOs implement a mix of technologies to improve processes and provide unimagined ways to enhance the work environment, customer interactions and the way they do business. 
 

Women in Global Sourcing: Clare Horn

Posted: 03/29/2019 - 06:28
Tell us about your career path. How did you get into this field? Was it purposeful or by accident? 
 
I have been part of the Virtual Operations team as Process Excellence Lead since 2016, prior to which my career had followed an admittedly unusual path from its beginnings in applied physics, via operational excellence consulting.    
 

The Ghosts that Haunt Digital Transformation

Posted: 03/13/2019 - 03:11
Organizations are increasingly focused on “digital transformation.” They want to redefine business models, create new ways of engaging with customers and drive significant gains in operational efficiency. To achieve these aims, leaders seek to leverage capabilities that include intelligent automation, data analytics, cloud deployment and Agile methodologies.
 

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