Robotic Process Automation (RPA)

A new way to serve and contract

Posted: 04/01/2016 - 19:55

The world of sourced services is developing rapidly. Gone are the long-term, rigid forms based on lease funding and assumptions of slothful corporate evolution. The cloud, rapid innovation and globalisation have put paid to that. So what emerging trends of the sourcing market are noteworthy for commissioning directors?

Robots 

Live Wires #2: RPA is eating the old outsourcing business model

Posted: 02/19/2016 - 20:56

In our quest for robotic process automation (RPA) enlightenment, we will come across a lot of speculation and hyperbole on the way. In such a young industry this is perhaps inevitable, but on this journey we will try to separate the wheat from the chaff and pick out real evidence as much as possible. Let’s start as we mean to go on:

In-house or outsourced transformation: which is best?

Posted: 02/19/2016 - 20:48

In this article I examine the question of whether an in-house or outsourced approach is best when transforming business support services such as HR, procurement, customer care, etc. So for example an organisation might ask itself: “Should we establish a robotic process automation (RPA) regime in our accounting operation or should we get a business process outsourcing (BPO) provider to run our accounting for us, which would include the deployment of its RPA regime?”

Building service capability

Posted: 02/17/2016 - 03:40

The concept of “capability” has long been used in strategic analysis to establish defensible leadership. What are the capabilities that are being established by leading service providers and customers? How do you assess the difference between hype and substance?

Live Wires #1: Why, Robot?

Posted: 02/06/2016 - 00:05

Automation is unquestionably the flavour of the month in business chatter today. Robotic process automation (RPA), and a storm of other smart automation approaches like Artificial Intelligence, are being pitched and perceived as the NEXT BIG THING, akin to the emergence of outsourcing some 30 years ago, and offshoring 15 years ago.

The robots don't want our jobs!

Posted: 01/22/2016 - 22:15

Robots hit the headlines over many national and industry outlets this week. The clincher statistic, as reported by Bloomberg, The Times, and most of the international press, is that over five million jobs will be lost by 2020 as a result of developments in artificial intelligence, robotics and other technological change.

Coming home, going bi-modal and the robot invasion: six outsourcing predictions for 2016

Posted: 01/22/2016 - 02:29

As we enter a new year, it’s always fun to gaze into our crystal balls and anticipate the key trends and forces that will shape our industry in the coming year. Granted, given the pace of change and disruption that has come to characterise the outsourcing space, the business of prognosticating is becoming an increasingly risky one. That said, here are some thoughts and observations – in no particular order – from Alsbridge regarding what to expect in the coming twelve months.

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