The Bold, New Era for Procurement with Alan Day
Posted: 11/14/2018 - 04:51
In this episode of the Sourcing Industry Landscape, Dawn Tiura interviews Alan Day.
Global
Technology is Changing our Provider Relationships, Not Devaluing Them
Posted: 11/10/2018 - 05:23
We have entered an age in which technology is leveraged to achieve almost anything. What was once fanciful is now being implemented and disrupting how we pay for products, heat our homes and shop for groceries.
4 Reasons to Watch Jamaica and the Bahamas
Posted: 11/07/2018 - 05:34
When it comes to the BPO industry, most people are familiar with locations like India, Malaysia and the Philippines—countries with long histories of IT and customer care outsourcing. But with the heightened attention that brands pay to their customer experience delivery, this trend is shifting. A number of nearshore BPO destinations are worth watching, but Jamaica and the Bahamas stand out.
Getting Ready for Cloud(s) on the Horizon
Posted: 11/03/2018 - 04:20
A business “consumes” IT through the applications it uses and insights derived from the data processed by those applications. IT essentially strives to provide a stronger decision support system to help the company make the right decisions at the right time to make more profits. Simple...yes?
Digital workers: How will they affect the world of work?
Posted: 11/02/2018 - 02:55
If you’re in the business of talent, there’s a pretty good chance that you’ve heard of the coming advent of artificial intelligence (AI) and its impact on recruiting and workforce strategy.
Future of Sourcing Awards 2018: Innovations in Digitization, with IBM and Microsoft
Posted: 10/30/2018 - 01:41
Dawn Tiura: Folks, I'd like to introduce to one of our team finalists, and this is in the digitization finalists IQ project, and I'm going to be speaking today to Gavin Hough with IBM and this is called pricing IQ. Can you tell us a little bit about the project Gavin?
Measure What Matters: Linking IT Metrics to Business Value
Posted: 10/27/2018 - 01:55
Innovations in Outsourcing, with GEP, Denali - A WNS Company and Russell Investments
Posted: 10/25/2018 - 08:29
Dawn Tiura: Well folks I'm excited to introduce you to the next team and that's GEP Procurement Transfer Nation with a CPG client. They are an outsourcing finalist in the Future of Sourcing Awards and I'm real excited to welcome you guys to the podcast.
Rafiq Merchant: Thank you so much. Thank you so much for having us.
Connor Hill: Yes. Thank you, Dawn.
Keep it Simple: Three Ways to Advance Digital Transformation
Posted: 10/25/2018 - 02:02
The concept of “digital transformation” can be intimidating. It implies dramatic change (which is always scary), as well as a high degree of complexity (suggesting that you really need to know what you’re doing).
Six Steps to Lower Your Telecom Bills
Posted: 10/25/2018 - 00:59
I don’t gamble very often. When I do, I tend to lose. These two facts established, you can probably guess that I spend very little time in casinos. When I do venture into one, however, I’m there for hours. Why, you ask? We’ve already recognized that card games are no friend of mine. No, I tend to linger because of how casino floor plans are designed. Casinos are built to keep people in, entertained and gambling – this comes as a surprise to no one.
“People-First” Approach is Key to IT Managed Services Transition Success
Posted: 10/17/2018 - 08:51
Successful IT managed services (ITMS) transitions require an equal amount of due diligence and effort from the enterprise as well as the new service provider. Most of today’s market leading service providers bring tools, templates and processes that are very similar on paper and are table stakes for competing in the industry.
Future of Sourcing Awards 2018: Innovations in Third Party Management, with FedEx, Florida Blue and Fannie Mae
Posted: 10/16/2018 - 04:43
Dawn Tiura: Folks, with me today is Morgan Schultz, and she is representing the team from FedEx that is in the finalist category for third party management, and their project was called "Intelligent Dashboard Project". So welcome to the show, Morgan, I'm glad to have you.
Morgan: Thank you, Dawn.
Dawn Tiura: So, can you tell me, why was this project launched, what was the problem you were trying to solve?
How Machine Learning and Natural Language Processing Help Create Structured Versus Unstructured Data
Posted: 10/16/2018 - 03:43
Most procurement organizations lack the necessary data to make decisions about their services spend. The fundamental reason for the gap between the data they have and the data they need is that it is buried in documents. As a result, there is a desperate need for deeper visibility into services spend in most organizations. For too long, spend analytics have only provided details at the aggregate level and in many cases the data is not accurate. The marketplace consistently wants to better understand this part of the business to gain greater insight.
Caller ID: A Simple Feature with Complex Effects
Posted: 10/13/2018 - 02:40
We’ve all been there: you pick up an incoming call to hear silence...or a request for personal information...or a recorded message...only to regret picking up the call. But you’ve also probably been on the other side: you’ve ignored a call from a number you don’t recognize only to find out it was the delivery driver looking to validate your address...the bank calling to let you know there has been suspicious activity on your card...or the doctor calling with updates from your last appointment.
Gillian K. Hadfield: Remaking the Rules for the 21st Century
Posted: 10/09/2018 - 05:07
Academic and author Gillian K. Hadfield is a pioneer in pushing the current legal system into the 21st century.
Hadfield is a Faculty Affiliate at the Vector Institute for Artificial Intelligence in Toronto and the Center for Human-Compatible AI at the University of California, Berkeley. She is also teaching Legal Design Lab (with Dan Ryan) at the University of Toronto. Her research is focused on the need to reform and redesign legal systems in market democracies.
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