Outsource: Atul, thank you very much for joining Outsource today at the SIG Summit. Can you start by introducing yourself and telling our readers a bit about NeoGroup?
Who are Blue Prism? The company isn’t yet a household name, but in automation circles it is something of a trailblazer. They actually coined the term “robotic process automation” back in 2012, and the early evangelists of RPA (such as HfS and Ovum) rapidly seized on Blue Prism case studies as the first signs of something new stirring in the world of automation. Live Wires caught up with Pat Geary, CMO at Blue Prism, to understand who they are and where they are heading.
Forty-seven years ago, J.C.R. Licklider had a vision that the entire world could be connected through an “intergalactic computer network”, allowing users to access programs and data from any site, from anywhere and at any time. Today, this vision has evolved into a reality, and echoes similarities to what we call “cloud computing.”
Business leaders and technology executives are deluged by the rhetoric about disruptive digital technologies coming of age, companies and whole industries going digital.
Maturing and new technology tools, combined with rapidly changing technology usage patterns of businesses and consumers, are forcing a rethink, even a re-imagination of what companies can do. Obviously there are leaders and there are followers, with every success story probably preceded by unsung failures.
Outsource: Bill, it’s great to see you again here at the SIG Summit. Lots of interesting things have happened recently over at Alsbridge [see our interview with CEO Chip Wagner here]: how have these changes affected what you’ve been doing?
Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years it is going to become an integral part of your operations – whether in-house, shared services or outsourced. But who is driving RPA? And if the future is RPA, who is going to make it happen so quickly?
After lunch, the group assembled back in the conference room. Most spent some time reading through the poster on the wall, looking for more clues to help them improve.
“Ready to get started,” I said, as the group grabbed their seats.
“On to people,” Tyler announced, with a tone indicating he could see the light at the end of the tunnel.
“Yes, on to the ‘People’ column in the mosaic. Just as we defined who your key customers are, we need to define the key positions and roles in your company.”
A look at the picture below shows that design thinking is all about starting with the customer and ending with the customer. This really sounds like very old wine in a new bottle. But, please do remember: a lot of very old wine actually tastes really good. The offshoring/outsourcing industry has grown significantly. However, the industry still struggles to show the value-add - and more so prove that it is adding value to its customers.
Yesterday it was my extreme pleasure to host the second in our Outsource Talks webinar series – this time, live from the SIG Summit in Orlando, Florida (which at the time of publishing still has almost a full day to go, so keep an eye on Twitter and the hashtag #SIGspring16 for a taste of what’s going on) – featuring the magnificent Linda Tuck Chapman, Matt Shocklee and
To read the first part of this article, click here.
Walking into the conference room the following week, I bumped into Jenny and Alex, two regional managers who worked for Tyler.
“Hi there, Dean,” Jenny said, smiling and walking over.
“Just looking over the big poster,” Alex said.
“You mean the mosaic, Alex,” Jenny said, correcting him.
Dave Putt is Executive Vice President at cloud-based VMS provider DCR Workforce. We caught up with Dave at the SIG Summit in Orlando, Florida (get a taste of the action on Twitter via the hashtag #SIGspring16) to learn a bit more about his organisation – and to get his take on the fragmentation of work today…
Outsource: Dave, thanks for joining us today. Some of our readers may not be familiar with your organisation: can you give us a brief introduction to DCR Workforce?
Respondents to our latest CIO and IT Leadership survey are reporting a 40% increase in their IT budget, over the past year. However there is something really interesting in the underlying data which suggests that the pressure to commoditise is like never before: IT budgets that have given back savings year on year are still under pressure for a more cost-effective solution. So why do we see this discrepancy? The answer lies in one of the fundamental parts of the survey: two-speed IT.
Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation in the cloud. The key driver behind this project was to understand in more detail where the regulatory framework needed to be amended in order to foster innovation.
To read the first part of this interview, click here.
O: That sounded a bit like “watch this space”, in terms of other acquisitions. Is that an implication that there’s going to be a quite exciting year coming up as well?
Staff turnover costs companies a shocking £4.13billion per year. Hiring the right people can make or break an organisation, and save thousands in turnover costs.