Global
Quinn and Hilmer: The Approach to Strategic Outsourcing
FSSC Expert Interviews eBook
In an interview with the Global process expert source-to-pay at Clariant SE and the Head of Global Shared Services Finance & Accounting Senior Vice President at Heraeus Holding GmbH, SSON collected some interesting insights about employees involved in change processes and the centralization of functions. Read all German language questions and answers here for free: http://bit.ly/SSOW-FSSC-Interviews
Can a Cracked Smartphone Shed Light on the Future of Procurement?
If a broken mirror causes seven years of bad luck, then what does it mean when your smartphone screen shatters? Uncertain of the answer,
Accelerating Ethical Business: Can Technology Help?
The Reversal of Fear in Talent Management
A Hypocrite by any Other Name: Why Older People Should Stop Dissing Millennial Workers
It’s always struck me as a somewhat interesting paradox that despite the fact that age, like race or gender, is a “protected class” when it comes to workplace discrimination, we continue to talk about “millennials” in offensive ways that are a blatent compliance violation.
HRSSC Expert Interviews eBook
Enterprise or GBS model? Where on the RPA journey? Biggest challenges? More knowledge-based work? The SSON Analytics Live Polling at the SSOW 2017 among conference attendees brought some interesting insights into the Shared Services & Outsourcing market. Read all the results here for free: http://bit.ly/SSOW-Polling-Results
What Contact Centers Need to Know About Data Security Compliance After GDPR
It’s Always Good to (Twitter) Chat
Cybersecurity - What to Outsource? What to Retain?
In daily life as an individual, you rely on others – from neighbors to police to lawyers and judges to armed forces – for protection against threats of all kinds. At the same time, you also bear responsibility: the more careless or inclined toward risk you are, the less secure you become.
Results of the SSOW 2017 Live Polling Across All Attendees
SSON talked to the Head of HR Services Germany at Merck KGaA and the EMEA Talent Acquisition Manager UK & Northern Europe at LinkedIn about strategies to ensure added value for the business, social recruiting, expectations of "digital" talents, how digitization and disruption affects HR processes, and much more! Read the full German language interview here for free: http://bit.ly/SSOW-HRSSC-Interviews
Top 3 Takeaways from HfS' Cognitive Agent Research
Discussions about conversational AI are ubiquitous these days and virtual or cognitive agents, such as chatbots and the like, are at the forefront.
Software Negotiations: How to Plan Ahead and Create Competition
Your Telecom Contracts Are Ending – Now What?
Since the breakup of AT&T in 1982, the U.S. telecom carrier landscape has evolved rapidly, sometimes in dramatic fashion. Familiar names have come and gone – MCI, WorldCom, Qwest, Cingular and Nextel, to name a few. Today, with CenturyLink acquiring Level 3, AT&T completing its acquisition of Time Warner and Sprint looking to combine with T-Mobile, we see no signs of these changes slowing down.