I often get asked whether managed service is just hype and nothing but glorified “time and material” (T&M) in a different guise. Usually we understand a managed service to be measured, and paid for, based on a pre-defined effort and output for the work in hand, as opposed to T&M which is a simple calculation of the amount of time taken multiplied by the rate card value, plus the cost of any materials consumed. The simple answer is that it is hype if it is not done properly.
Three blogs in already and we have yet to tackle the elephant in the room: what precisely is robotic process automation (RPA)?
Caroline Allen is the European Regional Director for the Association of Corporate Travel Executives (ACTE), which has partnered with the Sourcing Industry Group (SIG) on SIG’s next London Regional Roundtable (taking place March 15). We got together with Caroline to find out more about her association, and why the partnership makes sense for travel professionals and procurement specialists alike.
A couple of years ago, as part of our ongoing Top Ten series we published a collection of some of the finest, most cutting terms of abuse ever heard in a professional environment (soon to be followed by a second): along with transforming the global business landscape, members of the outsourcing community certainly appear to possess world-class talents in the fields of invective, calumny and scorn…
You’ve all been told that to create value in your negotiations and get the “best” deal for your organization you need to expand the pie, not just haggle over the limited and fixed number of pie pieces. But no one has really demonstrated pie expansion – value – for commercial contracts – until now.
I always find it gratifying when a dormant project is resurrected: it means that effort already exerted (perhaps a while beforehand) has not after all been wasted, and that what seemed a good idea at the time continues to seem so some time down the line. With this in mind, I’m delighted to announce the (re)launch of our Outsource Talks webinar series, our attempt to bring the “chat show” format to the outsourcing space.
Over the past 40 years something extraordinary has been happening in organisations. The staff and management who populate them have been getting progressively smarter, at least when measured by their education, ongoing training and number of books read. Paradoxically, the organisations themselves seemed to have become dumber.
In this article I examine the question of whether an in-house or outsourced approach is best when transforming business support services such as HR, procurement, customer care, etc. So for example an organisation might ask itself: “Should we establish a robotic process automation (RPA) regime in our accounting operation or should we get a business process outsourcing (BPO) provider to run our accounting for us, which would include the deployment of its RPA regime?”
From April this year, companies operating in the UK will need to get their supply chains (which includes overseas outsourcing arrangements) in order to meet new reporting requirement in the UK.
Recent research by the UK’s Tech Partnership into the views and opinions of 1,600 employers across the UK concluded that economic growth is being put at risk due to skills gaps in the tech workforce. Employers reported significant problems in recruitment, with 42% of those recruiting tech specialists saying that they were constrained by ‘hard to fill’ vacancies.